Amrah Razick Email & Phone Number

United States

• Worked in multiple Medical Labs (Vikor Scientific, Korpath): Handled eligibility checks,test qualification, denials/rejections, insurance collections, appeals, patient billing, and small balanceprojects.• Ensuring to update Patients Requisition form into the system and billing details with accuracy.• Collaborating with Scientific management to manage the portfolio of PCR test results.• Analysing COVID-19 patient test panels and completing the accessions.• Ensuring that all insurance related issues are directly escalated to the payer and resolved avoiding anynegative impact to the client.• Handling all pre-authorization related inquiries of commercial insurances to ensure future payments ofbilled claims.• Collaborated with government insurance providers such as Medicare and Medicaid, as well as privateinsurance providers, to resolve billing issues.• Expertly managed difficult or emotional patient situations and responded promptly to patient needs.

Qatar

- Ensuring customer rate requests & quotations are submitted timely and accurately.- Developing proposals, quotations and identify associated risks involved when providingpricing to sales team.- Ensuring documentation of final price proposals and communication to relevantstakeholders according to standards.- Keeping track of volumetric weight and price for geometric locations.

Qatar

- Selling DHL products & services to prospective & existing customers through telephone calls.- Achieving sales target and supporting service requests.- Identifying sales opportunities for sales lead generation and working in line with corporate standards to attain local and Regional Office (RO) KPI.- Providing professional services to the customers and communicating closely with other functions todeliver quality services.- Preparing timely reports for business analysis.- Follow up with origin office on shipment status and ensure that all shipments are accurately trackedclient is updated up to the point of delivery.- Ensuing with customer inquiries and negotiating prices if necessary to retain the business.- Managed outbound sales calls in high volume between 30 to 40 calls per day, Converted 90% of phone calls into successful sales leads.

Sri Lanka

- Establishing relationship with the clients of the company.- Understanding client requirements and customizing the services as per their needs.- Develop and execute formal business plan for assigned territory.- Data reporting to management and gathering market intelligence.- Keeping track of latest trends and distribution methods such as selling products.

Management Level, Business Administration And Management, General

Diploma, International And Strategic Human Resource Management