Amr Ahmed Email & Phone Number

Giza, Eg

Cairo Governorate

Cairo Governorate

Cairo Governorate, Egypt

Recruited to establish enterprise-wide information-security system; oversee companywide efforts to identify and evaluate all critical systems.• Design and implement security processes and procedures and perform cost benefit analysis on all recommended strategies• Planning, analyzing, and implementing solutions in support of business objectives.• Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.• Providing comprehensive secure network design, systems analysis, and full lifecycle project management.• Spearheaded creation of new information-security policy, Risk Assessment, Vulnerability, Penetration Testing, and Security Engineering services.• Supervise daily activities of Computer Security Assistant and Internet Administrator.• Outstanding project and program leader; able to coordinate and direct all phases of project-based efforts while managing, motivating, and guiding teams.

Egypt

Misr Al Mahrousa is currently running implementation ERP project for Real Estate Roles and responsibilities :Defining all stakeholders for the project.Creating the project chart and the schedule indicating the milestones.Following up on progress and comparing to the actual plan.Keeping eye on risks that may affect the execution .Support internal Technical Team In server & operating system implementation process.support Purchasing Department for identifying needed equipment.support the company Departments in Data Migration Process.

Maadi ,Cairo, Egypt

• Call center supervision service over all voice and data 65 Agent• Monitoring operation of call center team and customer support team (EGY and UAE).• To managing the technology resources to support productive business operations of the company.• Monitoring data and voice commination with service providers.• Manages the deployment of appropriate security patches, hot fixes, and software updates.• Builds a reasonable support strategy that defines what the organization will do to provide such support.• Identifies tracks, manages, and resolves technology support issues.• Communicate with service provider rereading calling system.• Creating daily report about calls received and banned during working day.

Cairo, Egypt

Oversees the maintenance of both the LAN and the WANManages LAN security and monitors network performanceManages the deployment of appropriate security patches, hot fixes, and software updatesPerforms network backup according to a regular scheduleKeeps up-to-date documentation of applications, systems, and network equipmentManages technology resources to address the needs of the company’s business operations need within the constraints of available resources and capital and meet customer satisfaction.Builds a reasonable support strategy that defines what the organization will do to provide such support.Manages the support operation to provide tangible value to the business operations of the company.Identifies tracks, manages, and resolves technology support issues.Identifies, manages and mitigates business risk within the manager’s area of responsibility.Reconciles conflicts within and between staff regarding resources and standards.Supporting Marketing and technical operations in Advansys Telecom

New Maadi

Planned and integrated a 7-office Windows NT4,2000, 2003 and 2008 Domain with currently support an 250 user network environment split over two geographical locations, I am required to ensure each user faces minimum downtime in the event of any issue, I report on this downtime to management. Monitoring Data Center connectivity and performance.Administered domain controllers, file servers, print servers, proxy server, and e-mail server. Computer Network Security: Implemented policies for employee use of Internet and e-mail.

Egypt

Technical support Team leader for multimedia CDs and web base e-learning system over the phone and support agent for internal users.Reporting technical Problem to R&D teamQuality control for the educational CD’sfollow up with Help desk team about open case for customers check quality of support

Cairo,Egypt

Technical support agent for multimedia CDs and web base e-learning system over the phone and support agent for internal users.Responding to customer emailsVisiting the customer if necessary to resolve issues.