Yash V. Email & Phone Number

Houston, Texas, United States

Texas, United States

Develop and manage human-centric interfaces for user navigation across four school websites.Architect and design modular web systems, including e-commerce.Lead social media pages and Ad campaigns for user engagement and retention.Implement SEO for strategic business placement and client procurement.Conceptualize and integrate 360-degree virtual tours.Digitize lengthy registration forms to streamline processes.Establish and manage an internal e-commerce system.Lead digital transformation of paperwork for efficiency.

Consolidate Cisco Vulnerability Reports for 29,000+ device/OS variations within Power BI dashboards.Reduce information access time by ~50% by using REST API integration, as opposed to website browsing.Develop other multi-faceted Power BI analytics dashboards tailored to various Network Operations’ needs.Implement updates and new configurations on Network Ops Dashboards for enhanced systems monitoring.Utilize automation and/or analytics tools such as RedHat Ansible, Power BI, UiPath, Python, and REST APIs.

Interpreted, built upon, and complied with company quality assurance standards.Carefully maintained complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.Documented quality assurance activities with internal reporting and audits.Developed new standards for production and design, with improvements as needed, and created testing protocols for implementation across all service lines.Identified training needs and took action to ensure company-wide compliance.

College Station, Texas, United States

Manage over 50 technicians and ensure customer contacts are cared for within the 16-hour follow-up window.Provide advanced Tier-2 support by engaging in principally complex and VIP issues while aiding other techs.Demonstrate keen understanding of Data Science through the analysis of >100 daily reports, surveys, and polls.

College Station, Texas, United States

Coordinated with Tier-2/3 support to resolve issues in TAMU systems as well as the backend system.Assisted >50 daily Campus Members with issues of access, product use, OS, and remote troubleshooting.Assisted the Texas A&M Systems offices in understanding modern technology implemented by the University.Created strong relationships with customers and ensure a positive outcome and timely resolution of incidents.

Houston, Texas, United States

Performed daily and emergency protocols for all park communications in coordination with Houston PD.Relayed weather and safety information each hour via radio communication to Houston PD and upper security.Hourly reports to Six Flags corporate with 2 detailed documents regarding park safety and weather information.

Spring, Texas, United States

Handled and conducted transactions of over $1,000 daily with reports written to Popeye’s corporate management.Demonstrated strong customer service and interpersonal skills to coworkers and managerial staff.Monitored over 100 daily orders and ensured their prompt delivery to awaiting customers.

Bachelor Of Science - Bs, Computer Information Systems & Technology

Activities and Societies: Jindal School of Management (JSOM), CIS Tech Leadership Council, Transfer Mentorship Program, Dean's List

Bachelor Of Science - Bs, Petroleum Engineering

Activities and Societies: Society of Petroleum Engineers, Hindu Students' Association, Disability Services, Help Desk CentralTransferred.

High School Diploma

Activities and Societies: JROTC (Vice Corps Commander), National Honor Society, Spanish National Honor Society, National English Honor.