- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.- Resolve customer issues and complaints, ensuring a high level of customer satisfaction.- Provide product and service information to customers, guiding them through features and benefits.- Collaborate with other departments to address and resolve customer concerns.- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.

- Monitor and inspect products to ensure compliance with the company's quality standards.- Identify any product defects or deviations from quality standards.- Implement corrective actions to resolve identified issues.- Report findings and corrective actions to relevant departments.- Maintain detailed records of inspections and quality assessments.- Collaborate with team members to improve quality control processes and procedures.- Ensure all products meet the company's specifications before they reach the customer.