Anne-Marie Readman (Mba) Email & Phone Number

Bradford, Gb

Leeds, England, United Kingdom

Halifax, England, United Kingdom

The Senior DevOps Delivery role heads up a team of five covering all production readiness for current and pipeline activities. Working alongside the Technical DevOps Engineer lead to assure a smooth route to live and pipeline through low and higher environments including Permit to Operate and Go Live with customers. Supporting service, delivery teams, squads, customers and partners to establish non-functional requirements and support activities. Working towards a joined-up approach to services provided through joined up toolsets and processes.Shaping the way forward for ‘You Build It You Run It’ approach across the delivery and support functions using Site Reliability concepts alongside established Service Management functions and frameworks.Engaging with third party SaaS suppliers to agree service and support approach including SLA and contract negotiation.Introducing toolsets to better support the route to live such as OpsGenie and Status Page improving internal and external stakeholder management. Supporting customers and partners during their testing phases to make sure environments are available and functioning.

Halifax, United Kingdom

Service Delivery Lead in the Policy tribe; established the Route to Live and Permit to Operate standards through best practice deployment and release-based planning. Including end to end processes, event management and operability requirements mapping through to Customer Journeys, using agile methods in a Service environment.Responsible for Supplier integration including the negotiation and creation of Run statement of work contracts and support requirements for key third-party SaaS partners. Delivering a robust underpinning for customer services going forward.Proactively created relationships with the Affinity Partner Service Management and Project teams to establish closer connections and a draft joint transition plan into Live. Determined the Total cost of Operations and Cost Per Policy analysis baseline for the Arran programme.Established Service and non-functional requirements, working closely with the Test team to standardise the approach for Performance and Operational testing. Recommended Service Catalogue and Business Service Model working with the Service Now project team on mapping for Arran services in the new service management toolset.Responsible for risk management & mitigation for Service Delivery across the Tribes where Arran related.

Leeds, West Yorkshire, United Kingdom

Lead a team of technical architects, project managers, matrix managed operational colleagues as part of the leadership team responsible for Europe, working within the global IaaS Alliance. Used Agile methods in a service operations environment.My role of Senior Project Manager was responsible for full business case lifecycle, associated budgeting and finance, reporting, KPIs, governance and process. Represented Europe IaaS input into the global move to agile financial planning for annualised business cases based on product platform and value stream management.Responsible for the planning and delivery of Europe data centre closures, migration to cloud technology for applications, data and clients, cloud environment provision tracking and input into product and client readiness.Europe IaaS Transformation lead for organisation restructure into Tribes and Squads, introducing agile methodology, kanban, product and project management flows, backlog management, planning and reporting.

Leeds, United Kingdom

Service Transition at John Lewis Partnership

Bradford, United Kingdom

Working at Provident Financial Group in Home Credit as Service Design and Transition.

Bradford, United Kingdom

My latest role of Service Transition Lead for YBS Group has introduced me to large scale financial and business improvement projects in a fast paced environment building on my 10+ years’ experience within the Service Management and Transition of large IT contracts in the public and private sectors. I am now responsible for the Transition of new technologies and services for Growth, Customer Experience and Regulatory into the IT Service Delivery area working alongside large strategic partners such as IBM, Business Operations and the Change Delivery programmes at all levels.

Acceptance into Service and Introduction of ITIL processes for BT Conferencing (Global) for all customer facing projects, liaising across multiple countries/time zones and projects assuring best practice and delivery.

Leeds, United Kingdom

Senior End to End Service Manager for the BT Health contract SPINE & Secondary Users Service. Responsible for Secondary Users Service Programme - customer relationship, service improvement plans, team management, contract and SLA negotiation. Service lead for all major releases as well as the day to day end user experience for all NHS & Government organisations which use SUS. Accountable for Service to the customer and end users in Hospitals, Universities and Trusts.

Service Owner and single point of contact for Customer, owning the client relationship. Matrix managed Technical and Resolver Groups and owned all contract and technical changes. Owned all Acceptances into Service and was Service sign off for any & all change in Live Service. Owned all Service Levels and management information. Identified and implemented process and operational improvements to drive up Customer satisfaction and build positive relationships.

Masters Business Administration, Mba

Dynamics of Strategy Corporate Finance Managing Financial Risk Entrepreneurship Marketing in the 21st Century Evidence Based Initiative.

Pgdip, Multimedia Applications

MultMedia Applications, CBT and web based applications

Ba Hons, European Studies

Modern Languages and Social Sciences - French and Sociology