Amreen Kaur Email & Phone Number

Toronto, ON, CA

North York, Ontario, Canada

Mississauga, Ontario, Canada

Ontario, Canada

• Provided strong leadership to a team of [number] staff members, ensuring a positive and productive work environment.
• Trained and mentored new team members, empowering them with the skills and knowledge to excel in their roles.
• Coordinated work schedules and assignments, optimizing staffing levels to meet operational demands efficiently.
• Monitored team performance, providing constructive feedback, and implementing performance improvement strategies to enhance productivity and service quality.
• Ensured adherence to Popeyes' recipes, standards, and policies, maintaining high levels of food quality and safety.
• Fostered a customer-centric culture among team members, resulting in enhanced customer satisfaction and positive reviews.

Ontario, Canada

• Managed inbound customer inquiries via phone, email, and live chat, achieving a 95% customer satisfaction rate.
• Collaborated with cross-functional teams to resolve product-related issues, leading to a 30% decrease in resolution time and increased customer retention.
• Handled a high-volume call center environment with professionalism and composure, managing over one hundred customer interactions daily and meeting service level agreements consistently.
• Proactively identified customer needs and upsell opportunities, contributing to a 15% increase in monthly upsell revenue through personalized product recommendations.

India

• Assisted in daily administrative tasks, including data entry, filing, and document management, ensuring efficient office operations.
• Coordinated and scheduled appointments, meetings, and travel arrangements for senior staff members, optimizing their time management.
• Responded to phone calls, emails, and inquiries in a professional and timely manner, providing exceptional customer service to clients, vendors, and team members.
• Managed office supplies and inventory, restocking as necessary to maintain a well-equipped and organized work environment.
• Prepared and edited correspondence, reports, and presentations using Microsoft Office Suite, maintaining a high level of accuracy and attention to detail.
• Assisted in the preparation and processing of invoices, maintaining meticulous records to ensure compliance with accounting standards and regulations.

Bachelor Of Commerce - Bcom, Business/Commerce, General, 65 %

Diploma Of Education, International Business, 3.2