Compile and present Capacity Management reports and Capacity Plans including analysis, within agreedtimeframes.Provide trending metrics against agreed thresholds to form the required baselines.Analyse past and current performance to identify risks and provide recommendationsContribute to Service Integration initiatives.Contribute to continuous service improvement initiativesAttend Customer/Stakeholder meetings/Service reviews as requiredMaintain professional and timely communication at all timesConduct regular quality assessments of process complianceProvide coaching and QA feedback to Capacity AnalystsContribute capacity expertise and guidance for new bids and re-contractingEnsure the successful integration of new customers/processes/toolsCompile and maintain performance metrics and SLA achievementEnsure all required Customer Work Instructions and process documents are currentCustomer: Sydney Water, Origin, Coca Cola, AGL, Medibank, BP APAC, BP Retail, TPAMS Monash Health & DPC

Performing Capacity and forecasts using systems metrics. Performing second level problem determination using monitoring and data collection tools.Analyzing performance data identifying exceptions and recommending alternative resolutions. Producing ad hoc resource usage reports and analysis.Working closely with support team and Customer Identify areas of improvement, concerns and provide action plans.Produce Capacity reports and provide optimal business solutions to achieve operational and financial goals by conducting review meetings with teams and capacity decision makers.

Communicating information and providing advice to drive projects forward by setting up the metrics required to monitor and provide capacity of the servers and setting up Monitoring of application. Providing Pre-and Post-Performance analysis report for the applications which are ready to go live. Working on the projects which are in pipeline with Project manager and strive to fulfill it demands and Capacity by deep analysis. Be part of the release management call for project discussions.Conducts or oversees business-specific projects by applying deep expertise in subject area.Developing work plans to meet business priorities and deadlines and determining processes and methodologies. Practices self-leadership and promotes learning in others by building relationships with crossfunctional stakeholders.Upgrade of IdentityMinder and Siteminder application and Decommissioning of CIs after the Application is migrated.Prepare support documents and handover the CIs to the support team for future support.Identify critical performance indicators and ensure they are measured and are met for each process.

Maintaining a knowledge of future demand for IT services and predicting the effects of demand on capacity service levels. Actively included in incidents and problem tickets related to space issues, to recommend Data migration/space expansion/housekeeping to be performed within SLA. Taken an initiative to setup new process PHM (Proactive health management) to minimize incidents and problem related to capacity issue from occurring Creating server performance and capacity planning reports every month for client Analyzing, Planning and forecasting the capacity of servers, working to see the forecast values are under acceptable limits. Measure, control and tuning of performance of components of the IT infrastructure.  Extract data from server and storage tools like IBM-SRM, Sysadmin to perform deep dive analysis on capacity bottlenecks proactively. Generating the trend analysis report on Disk Drive, CPU usage, Available memory, Processor Queue usage and Availability of the servers. Generation trend report for Storage boxes and performance summary on SAP reports. Ensure that existing capacity is used in an optimum manner. Identifying and understanding the applications, their work patterns and peaks, and their use of hardware resources Attend collaborative meetings with other teams to address performance problems. Conduct Daily Scrum standup to follow agile methodology and also capacity meetings/calls to discuss the business plans, provide visibility on current Storage availability reports, provide recommendations and discuss mitigation plans in case of capacity issues Respond to any special performance report requests by Clients or technical Teams regarding performance of the servers.

• Establishing and managing the Enterprise Technology Capacity management.• Evaluating performance of server platforms and generating reports.• Modelling Capacity and forecasts using systems metrics.• Performing second level problem determination using monitoring and data collection tools.• Analyzing performance data identifying exceptions and recommending alternative resolutions.• Producing ad hoc resource usage reports and analysis.• Working closely with application team and Tools team.• Identify areas of improvement and concerns and provide action plans.• Identify exceptions and Reviewing the server availability and Unavailability.• Follow up Changes, identify Risks for unapproved or delayed changes.• Regular Audits of Capacity and Availability data for completeness.• Maintain documentations for problem identification, definitions and solving procedures.• Produce Capacity reports and provide optimal business solutions to achieve operational and financial goals by conducting review meetings with customers and capacity decision makers.• Excellent communication and presentation skills.• Confident, dedicated and self-motivated.• Ability in learning new concepts quickly and applying new ideas effectively.• Capable of working under pressure in time sensitive and fast paced environment with high efficiency.• Strong team player with ability to work productively in a team as well as individually.• Capable of quickly adapting to changing priorities, technologies and organizational structures.