Amreet Jawanda Email & Phone Number

Toronto, Ontario, Canada

Board of Governors - Exhibition Place• Prepare/draft client communications, including NewsLink, client event invites and RSVP’s.• Maintain and update the system administration and master tables for the EBMS database andliaise with suppliers and internal IT staff for system maintenance and upgrades, and train allusers.• Review, and direct the processing of correspondence and initiate responses on a variety ofmatters not requiring the personal attention of the Director.• Schedule appointments and meetings and ensure the Director is prepared for commitments.• Handle inquiries and requests for information from all levels of staff and external parties related tothe division, including website and AODA inquiries.• Prepare monthly financial reports for division revenue and expense budgets.• In consultation with management, prepare revenue/forecast/variance reports as required.• Prepare monthly sales reports.• Prepare annual reports on utilization and statistics for industry benchmarking.• Oversee and organize necessary information to update Event Guides, and research projects.• Respond to website inquiries and/or redirect to appropriate staff.• Maintain division files and other record keeping systems.

• Ensuring and providing flawless, upscale, professional and high-class guest service experiences• Analyzing customer feedback and providing strategic direction to continuously improve overall rating• Responding to guests needs and anticipating their unstated ones• Overseeing all aspects of the department’s cash distribution, employee’s end of shift deposits, ABM, TICO and Cash Advance.• Promoting all Guest Experience programs offered or event days• Ensures that all cash transactions related to automatic and self-service betting terminals are balanced and available for use.• Ensuring all program seller deposits have been balanced and set up for success the next shift. • Manage Guest Experience and Pari-Mutuels team to ensure we comply with all standards and operating procedures (ex. CPMA regulations)• Appraise team’s performance and produce regular reports• Experience dealing with the public, public officials, and varying levels of clients and stakeholders• Experience in writing reports and conducting investigations in regards to budget revenue, trend forecasting, and public complaints; • Responds to inquiries through multiple channels including in-person, telephone, email and regular mail regarding upcoming promotions, customer complaints, marketing events;• Experience in interpreting and explaining regulation and procedure to ensure compliance• Inputs, updates and maintains data as well as filing and maintaining document storage

• Managing and maintaining office needs within the Hospitality department; includes ordering and maintaining supplies, entering the data into the AS400 inventory, auditing payroll sign-off in Kronos system and compiling data needed for operational analysis and special event reports on covers and revenue.• Providing administrative support to the Directors, Managers and Supervisors in Racing, Gaming & Retail departments with financial and inventory reports and information retrieve from POS Volante back-end and Stratton Warren system.• Responsible for maintaining departmental employee files ensuring that the required information is easily accessible by the management team, treated confidentially and kept up to date with most recent information.• Completing the electronic 101 employee change forms while ensuring accuracy of records for submission through collaboration with the Human Resource Department.• Managing all income correspondence in person, by telephone and electronic mails including coordinating service calls as requested by the management team and communication with the service technicians while maintaining an organized service call log.• Overseeing all aspects of the department’s petty cash distribution, employee’s end of shift deposits, petty cash reimbursements, gratuities, ABM, TICO and Cash Advance.• Administering Tracka for the Hospitality Department, including tracking of key ownership and cutting of new keys.• Maintained spreadsheets for multiple wagering components updating and creating through Microsoft Excel and Dynamics• Completed the onboarding process for new staff for the Gaming and Cash departments • Assisted in the implementation of various projects including QA testing, live implementation and marketing.• Purchasing of office supplies and maintained reports for corporate• Provided exceptional customer service experience receiving numerous compliments from external and internal partners

• Provided administrative support to Supervisors, F&B Office; includes (but not limited to) writing memos and letters, sending, receiving faxes and couriers, distributing accordingly and maintaining employee files.• Responsible for the Food & Beverage department’s inventory control; includes assisting with ordering and maintaining supplies, collecting inventory sheets and entering the data into the Stratton Warren system. • Responded to employee and external inquiries personally and via telephone.• Reconciled employee’s end of shift deposits, petty cash reimbursements and non-cash gratuities.• Responsible for preparing weekly float requests and working directly with the Money Room staff ensuring accuracy and timely distribution of floats.• Verified internal invoices and audited petty cash ensuring compliance with internal policy and guidelines;• Maintained Microsoft Excel spreadsheets for recurring errored payments and balanced internal budgeting;• Completed process in the most efficient manner to manage daily workflows for the office• Clarified inconsistencies or review operator errors and participated in establishing best practices standards to improve customer satisfaction

• Responded to all incoming telephone inquiries and communicate throughout the complex about our on and off track amenities, including dining rooms, gift shops, and the racetrack.• Transferred high volume of calls to over 1000 extensions to Woodbine, Greenwood, Mohawk, and all Champion Tele-theatres while acting as a liaison between management in various departments and customers.• Monitored all reservations and book guest seating to ensure efficient and effective maximization of dining rooms and update any changes into the reservation system including internal events; finalizing details, preparing BEO’s and reviewing invoices.• Provided back up support as NSA for Delphi and Administration Manager for Guestbridge systems in maintaining systems updated with new information as required.• Other responsibilities include program selling, lottery terminal operation, and lost and found services• Provide support to business clients relating to navigational, technical, and problem-solving inquiries• Assisted with payroll and time entry for staff to ensure coverage for hours of operation• In-depth support to clients regarding upcoming reservations; special events and special requests; • Provide general administrative support to coworkers within the department • Writing memos and letters, faxing, receiving courier packages and distributing accordingly• Resolved financial discrepancies and customer complaints• Responsible for the inventory control, ordering and maintaining supplies• Prepare daily cash deposits for the customer service and sales departments• Managed and maintain the manual and computerized information filing systems• Extensive use of Microsoft Office software

Office Administration Diploma - Executive, Office Management And Supervision

Diploma, Business Management