Amreet Jawanda Email & Phone Number

Toronto, Ontario, Canada

• Board of Governors - Exhibition Place
• Prepare/draft client communications, including NewsLink, client event invites and RSVP’s.
• Maintain and update the system administration and master tables for the EBMS database andliaise with suppliers and internal IT staff for system maintenance and upgrades, and train allusers.
• Review, and direct the processing of correspondence and initiate responses on a variety ofmatters not requiring the personal attention of the Director.
• Schedule appointments and meetings and ensure the Director is prepared for commitments.
• Handle inquiries and requests for information from all levels of staff and external parties related tothe division, including website and AODA inquiries.

• Ensuring and providing flawless, upscale, professional and high-class guest service experiences
• Analyzing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to guests needs and anticipating their unstated ones
• Overseeing all aspects of the department’s cash distribution, employee’s end of shift deposits, ABM, TICO and Cash Advance.
• Promoting all Guest Experience programs offered or event days
• Ensures that all cash transactions related to automatic and self-service betting terminals are balanced and available for use.

• Managing and maintaining office needs within the Hospitality department; includes ordering and maintaining supplies, entering the data into the AS400 inventory, auditing payroll sign-off in Kronos system and compiling.
• Providing administrative support to the Directors, Managers and Supervisors in Racing, Gaming & Retail departments with financial and inventory reports and information retrieve from POS Volante back-end and Stratton.
• Responsible for maintaining departmental employee files ensuring that the required information is easily accessible by the management team, treated confidentially and kept up to date with most recent information.
• Completing the electronic 101 employee change forms while ensuring accuracy of records for submission through collaboration with the Human Resource Department.
• Managing all income correspondence in person, by telephone and electronic mails including coordinating service calls as requested by the management team and communication with the service technicians while maintaining.
• Overseeing all aspects of the department’s petty cash distribution, employee’s end of shift deposits, petty cash reimbursements, gratuities, ABM, TICO and Cash Advance.

• Provided administrative support to Supervisors, F&B Office; includes (but not limited to) writing memos and letters, sending, receiving faxes and couriers, distributing accordingly and maintaining employee files.
• Responsible for the Food & Beverage department’s inventory control; includes assisting with ordering and maintaining supplies, collecting inventory sheets and entering the data into the Stratton Warren system.
• Responded to employee and external inquiries personally and via telephone.
• Reconciled employee’s end of shift deposits, petty cash reimbursements and non-cash gratuities.
• Responsible for preparing weekly float requests and working directly with the Money Room staff ensuring accuracy and timely distribution of floats.
• Verified internal invoices and audited petty cash ensuring compliance with internal policy and guidelines;

• Responded to all incoming telephone inquiries and communicate throughout the complex about our on and off track amenities, including dining rooms, gift shops, and the racetrack.
• Transferred high volume of calls to over 1000 extensions to Woodbine, Greenwood, Mohawk, and all Champion Tele-theatres while acting as a liaison between management in various departments and customers.
• Monitored all reservations and book guest seating to ensure efficient and effective maximization of dining rooms and update any changes into the reservation system including internal events; finalizing details.
• Provided back up support as NSA for Delphi and Administration Manager for Guestbridge systems in maintaining systems updated with new information as required.
• Other responsibilities include program selling, lottery terminal operation, and lost and found services
• Provide support to business clients relating to navigational, technical, and problem-solving inquiries

Office Administration Diploma - Executive, Office Management And Supervision

Diploma, Business Management