I am IFM [Integrated Facilities Management ] taking care of Corporate Cafeteria Management and facility Service.

In Charge of entire F & B Operations at site Max Hospitals Patparganj, Max HealthCare. Handling a team of Over 155 staff of Kitchen , F & B service, Utility, Dietetics in Health care services sector. Managing the Unit business with Profit & loss statements, Monthly MIS, Attending regular Reviews with client and Company official. Revived & stream lined operational issues.Improved the Customer Satisfaction Index Excellent ratings from 58% to 76%. Pulled down the employee turnover about 4.83%. Achieved the target budget food cost and improve the Sale Turnover. Innovation at the work place.

I was looking after Operations part of 6 Resorts with 140 Room inventory in Rajasthan & 5 Resorts 90 room inventory in Uttarakhand.Rajasthan includes 3 Heritage properties namely Fort Khejarla Jodhpur, Fort Auwa, & Fort Pachewar Garh (Jaipur) 2 property in Jaisalmer.Uttarakhand Properties includes resorts in Corbett National Park, Nainital, Mussoorie & Pauri Garhwal.As Manager-Operations, Corporate Office I directly report to Managing Director & With Head- Strategy & Hotel Contracting. I coordinate with all the Resort Manager get updated me with business details at their respective Resorts

Associated with Fraser Suites New Delhi, a 92 suites Five Star property as Floor Manager. Here I am second to H.O.D. for Food Production and Food & Beverage Service. In my current capacity I ensure that F & B floor operations are running in a smooth and efficient manner. As Pre Opening team member i have Formulated & reviewed the Standard Operating Procedures in F & B Department. Along with Exe. Chef worked intensive on Menu Designing, Recipe Standardization & Costing. I am responsible for 5 outlets The Dining Room, Library Lounge, The Terrace, Room Service, and Banquet. (The meeting Room & the Board Room.)

Managed the multi Cuisine Restaurant from F & B prospective & developed the complete F&B operation.Achievements► Delivered service experience todRecruited the F&B team of F&B professionals.► Designed the kitchen layout and restaurant of the multi cuisine restaurant.► Handled a team of 25 F&B professional to manage the entire operation.►Developed Menu & Standardized recipes to ensure consistent quality.►Managed banquet functions and P&L account for the outlet.►Menu planning, Cost control, indenting, ordering, food Preparations for A la carte and banquets.►Has effectively been involved in the development from the project till the operational stage.

• Worked with The Taj Fort Aguada Beach Resort, Goa as F&B Coordinator • Managed team of 7 Service assistant and Trainee Supervisor operations in outlet St. Francis Xavier [SFX].• Maintained daily manpower management file.• Conducted daily Briefings and guest feedback to the team Department.• Responsible for the maintenance of Duty Roster.• Organizing and conducting practical & theoretical training program as Outlet trainer to enhance skills and motivational level of new team member.• Cashiering on POS shawman system.• Promotion activity to enhance the F& B sales.• Supervised the orders for food and beverage order , their pick-up and service to the guest..• Ensure that all the operational standards (SOP)are set for all the equipments & processes are implemented.

• Oberoi's Trident-Hilton Agra / Cecil Shimla / Amar Vilas.• Efficiently handled the In Room Dining operations of 135 rooms. • Worked in Le Brassiere restaurant,multi cuisine fine dine restaurant with international Menu & Wine selection.• Up selling Food & Beverage combos and increasing revenues.• Worked as barman of Le bar responsible for entire bar management operations.• Trained on inventory, cocktails, mock tail and straight drinks Preparation & Presentation.• Monthly Closing Stock & Inventory with F & B Controller and accounts audit department.• To prepare presentation on assigned topics for the monthly documents.• Preparing daily daily covers reports.• Maintain the budgeted and actual figures of the revenue related to F&B service.• Certified Departmental Trainer [CDT] certified by Oberoi's Center Of Learning & Development [OCLD].