Highly accomplished Enterprise Service Management (ESM) Operations Lead with extensive experience overseeing global ESM operations for Chemours. Proficient in incident management, service request management, critical incident management, and support design for product/process onboarding. Skilled in designing and implementing Key Performance Indicators (KPIs) and analyzing performance through dashboards. Adept at training and knowledge management, driving continuous service improvement… Show more Highly accomplished Enterprise Service Management (ESM) Operations Lead with extensive experience overseeing global ESM operations for Chemours. Proficient in incident management, service request management, critical incident management, and support design for product/process onboarding. Skilled in designing and implementing Key Performance Indicators (KPIs) and analyzing performance through dashboards. Adept at training and knowledge management, driving continuous service improvement initiatives to enhance operational efficiency and service quality. Show less

Providing IT solutions to Chemours India. Managing day to day operations for IT Service Desk and train and support IT System Engineers to provide timely and accurate service delivery.

IT enabled solutions to Chemours India.

Working as a senior technical support for Dell business systems I took care of all the hardware and software related incidents and ensured timely resolution. Took care of the team's performance and shared the feedback timely.

Incident Management related to IT and Networking to all the EMC employees throughout the globe.• Managing the account related issues of EMC employees through Active Directory.• Managing issues related MS Exchange (Outlook) and MS Office and VPN for remote login.• Troubleshooting issues related to Soft Token and Hard Token for VPN login issues.

• Provided technical support which were related to Acronis Backup and Recovery, a software which is used to take the backup of physical machines (both client and server type) as well as virtual machines (virtual computers hosted on an ESXi host), to the companies who were using this software.