Amr Elsayed Email & Phone Number

Egypt

Role:• Acting as technical lead to identify and implement solutions to problems affecting IT services who is reporting to IT Director in USA. • Providing all levels of Line support over the telephone, remotely and face to face to sites (KSA and Taiwan) & internal staff members.Activities:• Managing, Maintaining and Configuring an Internet work with the help of WAN technologies like PPP, Frame-relay, dedicated T1s, ISDN and Routing Protocols: OSPF, EIGRP, IGRP, RIP and RIPv2.… Show more Role:• Acting as technical lead to identify and implement solutions to problems affecting IT services who is reporting to IT Director in USA. • Providing all levels of Line support over the telephone, remotely and face to face to sites (KSA and Taiwan) & internal staff members.Activities:• Managing, Maintaining and Configuring an Internet work with the help of WAN technologies like PPP, Frame-relay, dedicated T1s, ISDN and Routing Protocols: OSPF, EIGRP, IGRP, RIP and RIPv2. Introductory knowledge of Layer-2 Switching, Vlan’s and Access-list.• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)• Configuring Cisco Routers (2500, 3000, 4000) using RIP, IGRP, OSPF, EIGRP and Cisco Switches (5000, 3524 & 2900)• Implementing traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps.• Implementing, Managing and Maintaining a Microsoft Windows Server 2008 Network Infrastructure including Active Directory, Group Policy, VPN, DFS, WINS, DNS, DHCP, IIS, IP-Addressing, Plan to offer Remote-Assistance to Client computers, file replications and logon scripts.• Creating standard Net-backup policies and taking back-up of the servers. Restoring the data as per the customer request • Updating servers with latest service packs and hot fixes, antivirus software like ESET NOD32, AVG and Norton antivirus.• Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies, NTFS security, disk quota management• Managing technical support team which is responsible for infrastructure services on Microsoft Windows technologyAccomplishments: Having worked in IT services department, I have accomplished a great deal in an extremely short time frame and learned the importance of IT service management. I have gained in depth experience of both design infrastructure and supporting Microsoft products. Show less

Egypt

Role:Worked as a server administrator, implemented and managed one of the most important technologies in the organization—the servers. Role demands expertise in server operating systems and Active Directory. Monitoring and profiling tools that helps in managing the server environment and tuning systems to perform optimally.Activities:• Demonstrate a working knowledge of Systems Administration and application support with Windows server 2008 as well as Desktop… Show more Role:Worked as a server administrator, implemented and managed one of the most important technologies in the organization—the servers. Role demands expertise in server operating systems and Active Directory. Monitoring and profiling tools that helps in managing the server environment and tuning systems to perform optimally.Activities:• Demonstrate a working knowledge of Systems Administration and application support with Windows server 2008 as well as Desktop WinXP/7.• Introducing and integrating new technologies into existing data center environments.• Applying operating system updates, patches, and configuration changes.• Adding, removing, or updating user account information, resetting passwords.• Answering technical queries and dealing with often frustrated users.• Performing routine audits of systems and software.• Securing the system by developing system access, monitoring, control, and evaluation. • Performing Back-ups and System performance tuning.• Ensuring that the network infrastructure is up and running.• Troubleshooting any problems and documenting the configuration of the system• Delivering superb customer service through efficient issue resolution and clear communication.Accomplishments:• Installing, Configuring & Administrating Microsoft Windows Server 2008• Administer AD user accounts, rights, security and distribution groups, securing resource with NTFS permissions and file permissions.• Manage and monitor DHCP, allocate IP addressing by using DHCP, Design DHCP scope.• Manage the user, computer environment by using Group Policy.• Install, Administrate Microsoft windows 7 Operating System and Desktop Applications.• Maintain server components and vulnerability patch installations, IIS management, Event Viewer and log file analysis.• Managed printers and printing tool • Taking backup of data on servers Show less

New Maadi, Cairo, Egypt

Role:• Monitoring and maintaining computer systems and networks of the organization• Installation and configuration of computer systems. Hardware/software faults diagnosis and solving technical problems• Providing solutions to problems occurring due to system failure, operator error or user misunderstandingActivities:• Administrate and configure networks and to Set up permissions and security policies and to monitor network utilization and performance.• Maintain and… Show more Role:• Monitoring and maintaining computer systems and networks of the organization• Installation and configuration of computer systems. Hardware/software faults diagnosis and solving technical problems• Providing solutions to problems occurring due to system failure, operator error or user misunderstandingActivities:• Administrate and configure networks and to Set up permissions and security policies and to monitor network utilization and performance.• Maintain and repair all kinds of products (servers, notebooks and computers) on site.• Administrate and install all Microsoft operating systems and desktop applications• Maintain and repair printers on site and in workshop• Running network applications to support the system and users• Troubleshooting systems and networks. Diagnosing and solving hardware/software failures• Responding within agreed time limits to call-outs• Prioritizing and managing several cases thoroughly • Testing/evaluating new technology• Conducting electrical safety checks on computer equipment• Providing supportive documentation; including procedural documentationAccomplishments:• Created external checkup period program (reporting the technical performance to the administrator's projects PCs)• Created a monthly report file collecting production data for the Geology Sector• Designed monthly presentations and organization charts illustrating production data Show less