Amrik Devgun

Amrik Devgun Email and Phone Number

Director Operations and Admin @ iQor India
Delhi, DL, IN
Amrik Devgun's Location
North Delhi, Delhi, India, India
Amrik Devgun's Contact Details

Amrik Devgun work email

Amrik Devgun personal email

About Amrik Devgun

Amrik Devgun is a Director Operations and Admin at iQor India. He possess expertise in people management, client engagement, project portfolio management, strategic planning, bpo and 28 more skills. He is proficient in Hindi, Swahili and English.

Amrik Devgun's Current Company Details
iQor India

Iqor India

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Director Operations and Admin
Delhi, DL, IN
Website:
iqor.com
Employees:
23853
Amrik Devgun Work Experience Details
  • Iqor India
    Director Operations And Admin
    Iqor India
    Delhi, Dl, In
    View
  • Iqor India
    Director Operations & Admin
    Iqor India Mar 2017 - Present
    Noida, Uttar Pradesh, India
    P & L Client ManagementPerformance ManagementAdministrative Leadership - Noida Site
    View
  • Iqor India
    Vice President Operations
    Iqor India Jan 2013 - Feb 2017
    Noida
    P&LClient ManagementPerformance Management
    View
  • Iqor India
    Sr. Manager Operations
    Iqor India May 2008 - Dec 2012
    Noida, Delhi
     Managing P&L Meeting / exceeding the liquidation targets. Maintaining Client Relationship – Offshore (US). Responsible for performance appraisals of team leaders and assistant managers. Working together and helping enabling functions like HR, Training, CQ to improve/increase the efficiency of the portfolio.
    View
  • Iqor India
    Manager Operations
    Iqor India Oct 2006 - Apr 2008
    Noida Area, India
    • • Meeting / Exceeding Liquidation Targets.• Call monitoring and auditing accounts.• Analyzing performance on a daily, weekly and monthly basis.• Maintaining call quality via call listening sessions.• Weekly performance calls with the client.
    View
  • Global Vantedge
    Assistant Manager
    Global Vantedge Oct 2004 - Sep 2006
    • Collector one-on-one sessions.• Call monitoring and auditing accounts.• Analyzing performance on a daily, weekly and monthly basis.• Maintaining call quality via call listening sessions.• Real Time Analysis of calls & agents – Inbound • Weekly performance calls with the client.
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  • Global Vantedge
    Team Leader
    Global Vantedge Jul 2003 - Sep 2004
    Gurgaon, India
    • Call Monitoring and auditing accounts.• Collector one-on-one sessions.• Weekly call quality calls with the quality team.
    View
  • Ge Capital
    Process Developer
    Ge Capital Jun 2001 - Jun 2003
    • Attending outbound calls for stage 2-3 month delinquent accounts (Private label credit cards) - Retailer Financial Services (RFS). • Skip tracing accounts and collecting on the accounts on which we succesfully got the right phone numbers.• Managed and maintained team performance reports.
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  • Ge Capital
    Executive - Operations
    Ge Capital May 2000 - May 2001
    Gurgaon, India
    • Attending outbound calls for stage 2-3 month delinquent accounts - private label credit cards.
    View

Amrik Devgun Skills

People Management Client Engagement Project Portfolio Management Strategic Planning Bpo Offshoring Service Delivery Call Center Mis Sla Outsourcing Vendor Management Team Management Back Office Metrics Operations Management Motivation Customer Satisfaction Team Leadership Management Call Centers Employee Engagement Performance Management Process Improvement Leadership Motivational Speaking Event Planning Customer Engagement Workforce Management Crm Transition Management Process Excellence Business Analysis

Amrik Devgun Education Details

  • Symbiosis Institute Of Business Management
    Symbiosis Institute Of Business Management
    Marketing
    View
  • Sri Guru Tegh Bahadur, Khalsa College, North Campus
    Sri Guru Tegh Bahadur, Khalsa College, North Campus
    English, Economics, Political Science & Punjabi
  • Guru Harkrishan Public School, India Gate
    Guru Harkrishan Public School, India Gate
    English, Economics, Political Science & Sociology

Frequently Asked Questions about Amrik Devgun

What company does Amrik Devgun work for?

Amrik Devgun works for Iqor India

What is Amrik Devgun's role at the current company?

Amrik Devgun's current role is Director Operations and Admin.

What is Amrik Devgun's email address?

Amrik Devgun's email address is am****@****ail.com

What schools did Amrik Devgun attend?

Amrik Devgun attended Symbiosis Institute Of Business Management, Sri Guru Tegh Bahadur, Khalsa College, North Campus, Guru Harkrishan Public School, India Gate.

What skills is Amrik Devgun known for?

Amrik Devgun has skills like People Management, Client Engagement, Project Portfolio Management, Strategic Planning, Bpo, Offshoring, Service Delivery, Call Center, Mis, Sla, Outsourcing, Vendor Management.

Who are Amrik Devgun's colleagues?

Amrik Devgun's colleagues are Marcus Felix, Dalmacio Biron, Sheryl Carbajosa, Aditya Kumar, Zidane Light, Takeyla Johnson, Jp Corben.

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