Amrik Devgun Email & Phone Number

Delhi, DL, IN

Noida, Uttar Pradesh, India

P & L Client ManagementPerformance ManagementAdministrative Leadership - Noida Site

Noida

P&LClient ManagementPerformance Management

Noida, Delhi

 Managing P&L Meeting / exceeding the liquidation targets. Maintaining Client Relationship – Offshore (US). Responsible for performance appraisals of team leaders and assistant managers. Working together and helping enabling functions like HR, Training, CQ to improve/increase the efficiency of the portfolio.

Noida Area, India

• Meeting / Exceeding Liquidation Targets.
• Call monitoring and auditing accounts.
• Analyzing performance on a daily, weekly and monthly basis.
• Maintaining call quality via call listening sessions.
• Weekly performance calls with the client.

• Collector one-on-one sessions.
• Call monitoring and auditing accounts.
• Analyzing performance on a daily, weekly and monthly basis.
• Maintaining call quality via call listening sessions.
• Real Time Analysis of calls & agents – Inbound
• Weekly performance calls with the client.

Gurgaon, India

• Call Monitoring and auditing accounts.
• Collector one-on-one sessions.
• Weekly call quality calls with the quality team.

• Attending outbound calls for stage 2-3 month delinquent accounts (Private label credit cards) - Retailer Financial Services (RFS).
• Skip tracing accounts and collecting on the accounts on which we succesfully got the right phone numbers.
• Managed and maintained team performance reports.

Gurgaon, India

• Attending outbound calls for stage 2-3 month delinquent accounts - private label credit cards.

Pgdbm, Marketing

Bachelor In Arts, English, Economics, Political Science & Punjabi

Activities and Societies: Member of the Field Hockey Team - Was captain of the team in 1999-2000.

Higher Secondary, English, Economics, Political Science & Sociology

Activities and Societies: Vice Captain - Games, Captain of the Field Hockey Team, School Prefect