• Monitor, Administer, Troubleshoot, and provide L1/L2-Server Level of support for AD Environment Windows Server 2016, and O365.• Managed workstations including packing station via AD environment. Manage organizational units in Active Directory and manage user security with group policies.• Worked with SAP application to fix the Walmart online orders problems and adhere to SOPs to ensure that daily Service Level Agreements (SLAs) are achieved.• Managing Azure AD and Office 365… Show more • Monitor, Administer, Troubleshoot, and provide L1/L2-Server Level of support for AD Environment Windows Server 2016, and O365.• Managed workstations including packing station via AD environment. Manage organizational units in Active Directory and manage user security with group policies.• Worked with SAP application to fix the Walmart online orders problems and adhere to SOPs to ensure that daily Service Level Agreements (SLAs) are achieved.• Managing Azure AD and Office 365 environment, Administration of Microsoft Office 365, user and license management, handle Exchange Online and outlook issues, multi-factor authentications, Share point, OneDrive for Business.• Creating and managing AD users and setting up group policies to ensure proper rights were assigned, developing PowerShell scripts to automate work.• Support and manage ISP router, Cisco Meraki VPN/Router, other networking equipment, routers, switches, hubs, D-Link/Unifi Wi-Fi APs, fiber optic/LAN cabling, Unifi cloud keys, etc. • Managing all servers (On-premises and Azure cloud), workstations including Billing POS stations and diagnosing system hardware and software issues.• Installing and maintaining networking equipment, routers, switches, hubs, D-Link/Unifi Wi-Fi APs, fiber optic/LAN cabling, Unifi cloud keys, etc. • Managing servers, including updating patches, OS updates, and backup them and taking snapshots through 3rd party cloud backup solution and restoring servers as per business requirement.• Creating and managing access windows server shared storage drives, Datto cloud/WD shared drives as per business need.• Creating ongoing processes documentation and maintaining an IT process database for future reference.• Good hands-on and understanding of Cloud Security, specifically IAM Roles & Policies, Security Groups, and Encryption keys, Strong understanding and experience with virtualization implementation, management, and troubleshooting Show less

• Provided one-on-one end-user support and problem resolution via ticket system, telephone, email, remote session, face-to-face, chat, and other methods of communication.• Managed 4k user windows server 2016 On-premises AD environment, using PowerShell scripting create, manage AD user and policies. • Expertise in troubleshooting and resolving issues in enterprise, Including Web Interface, application enumeration and performance issues, Printing, and provisioning issues for clients.•… Show more • Provided one-on-one end-user support and problem resolution via ticket system, telephone, email, remote session, face-to-face, chat, and other methods of communication.• Managed 4k user windows server 2016 On-premises AD environment, using PowerShell scripting create, manage AD user and policies. • Expertise in troubleshooting and resolving issues in enterprise, Including Web Interface, application enumeration and performance issues, Printing, and provisioning issues for clients.• Created application packages (.msi files) in Citrix for installation on multiple system/servers and managed deployment of applications using Altiris, Citrix Packager, and Windows Installation Manager.• Resolved and tracked incidents with the network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures.• Installed, configured, upgraded, and maintained networking equipment, routers, switches, hubs, fiber optic/LAN cabling, etc. • Managed the installation and configuration of Windows Server/Workstations.• Managed Linux operating system (REDHAT, UBUNTU, CentOS) on client’s machines and troubleshoot system issues.• Installations of new software and system upgrades including evaluation and installation of MS patches.• Worked with VMware Infrastructure Client in supporting our Windows and Linux Enterprise environment.• Performed hardware and software maintenance in labs and office desktops.• Installed Internet security software monitored anti-virus statistics and reported to the cybersecurity team.• Migrated 4000 windows 7 and XP machines to windows 10 with help to WDS server and manually.• Created and maintained a known error database for issues related to active directory, servers, network, and security-related issues for future reference. Show less

IT asset management and procurement of IT assets.