Amrik Singh Email & Phone Number

Toronto, Canada Area

Navi Mumbai

• Project: Alliance Bernstein - global asset management firm in New York, USA. Provided L1/L2 production support with best practice in monitoring, troubleshooting, planning and maintaining of BFSI domain.
• Handled 24x7 production servers infrastructure configured for high availability
• Used putty, RDP and Citrix to access Unix, Linux and Windows servers
• Adhered to ITIL process by using Service Now for Incident Management and Problem management; used Jira for release management, bug fixes and deploy tickets
• Maintained project related documents on Atlassian Confluence Wiki
• Monitored and troubleshot jobs by making changes in Control M and PCS job tools to ensure production batch schedule started and completed on time and met agreed SLA

Pune Area, India

• Project: Sprint, USA – Facilitated Tier 2 level technical and operational support for telecom software Responsibilities:Script Support:
• Made sure all the scripts and daemons were up and processing in script support wizard
• Investigated running bash scripts and daemon which got hung and actioned accordingly to fix them for existing batch
• Maintained script support wizard by handling scripts and daemons at the time of release and as required bringing the scheduler services up/down
• Followed initial stages of Change Management by joining CAB meetings to push new scripts, make changes or delete existing scripts in production
• Executed day-to-day scripts used for data fix and validated completion logs for any errors

Navi Mumbai

• Project: Axis Bank - Supported Cash Management application for payment solutionsResponsibilities:
• Performed pre and post checks for BOD/EOD of branch banking and coordinated with MIS team for reports during sign off
• Monitored daemons for any held transactions and cleared them with in-house scripts for processing NEFT, RTGS and IMPS
• Monitored system performance and checked logs for errors to investigate the root cause
• Modified scripts for FTP as per requirement and encrypted/decrypted data files while transferring files to vendor system to maintain secure transfers
• Planned and executed data migration and disaster recovery activity

Navi Mumbai

• Project: Technical Support for Smart-Class application in SchoolResponsibilities:
• Ensured proper working of SmartClass application in the school and made sure relevant smart class content is showcased to teachers as per their syllabus
• Provided solution to technical issues by troubleshooting and routing hardware and system breakdowns promptly to ensure minimal down time
• Communicated with IT vendors on daily basis for resolution of issues, new requests, configuration changes and other updates to the IT infrastructure
• Managed User Groups, data backup, space management and IIS server services

Master Of Computer Applications - Mca, Information Technology

Accredited as a 2 years Master degree by World Education Services, Canada, 2015

Bachelor'S Degree, Information Technology

Accredited as a 3 years Bachelor degree by World Education Services, Canada, 2015