Offered technical support to the Computer Technician team in the setup, maintenance, and troubleshooting of computer security systems. • Designing and monitoring security arrangements for network system protection.• Identifying, monitoring, and defining security system requirements.• Configuring and maintaining of firewalls, virtual private networks, web protocols, and email security.• Reporting security analysis and monitoring findings.

Offered technical support to the Computer Technician team in the setup, maintenance, and troubleshooting of computer systems and peripherals. • Provide assistance in installation and configuration software and operating systems on computers and devices, following established protocols and guidelines.• Conducted diagnostic testing and troubleshooting to identify hardware and software issues and provide recommendations for solutions.• Provided technical support to customers, effectively responding to phone calls and emails to troubleshoot issues and provide solutions.

As a Computer Technician Assistant, I provide assistance to the Computer Technician team in installing, maintaining, troubleshooting, and repairing PCs, laptops, and printers. I also conduct the installation of operating systems and software on PCs and laptops in accordance with defined processes and requirements. Last, but to least, I assist in providing technical support and responding to client inquiries to ensure customer satisfaction.