Amrinder Singh Email and Phone Number

Interview Quality; Job Profile: Managing a team of 18 Quality Analysts (8 English and 10 Foreign Language Experts). Responsible for the quality of the interviews conducted in the organization in various projects running in different geographies.Key Job Responsibilities: Responsible for the training and productivity of 250 associates on conducting interviews in English and foreign languages, manage the quality audit targets and provide feedback on communication skills and productivity… Show more Interview Quality; Job Profile: Managing a team of 18 Quality Analysts (8 English and 10 Foreign Language Experts). Responsible for the quality of the interviews conducted in the organization in various projects running in different geographies.Key Job Responsibilities: Responsible for the training and productivity of 250 associates on conducting interviews in English and foreign languages, manage the quality audit targets and provide feedback on communication skills and productivity. Conduct training sessions to enhance quality standards. Conduct Calibration sessions with the clients and production team. Conducting internal calibration sessions and providing feedbacks to the internal quality team. Show less

Job Profile: Attending to customers (B2B & B2C) from the USA assisting them to solve their day to day technical issues.Key Job Responsibilities: Attending technical support calls, participating in calibration sessions with the quality team and maintaining required FCR (first call resolution) and productivity thresholds. Handling escalated calls.