Project Based Work• Worked on the multi-million dollar project Canadian Tire AJ Fire Remediation Project.• Deployed up to 20+ workstations post-disaster and implemented disaster recovery procedures.• Collaborated with VP’s, Project Engineers, and third-party companies to create efficient workflows.I.T Support Specialist/ DC Hardware Technician • Troubleshoot, diagnose and fix a variety of high end distribution products, dell Optiplex 7090, tiny pcs Dell 5060/5070, Dell laptops, Lenovo ThinkPad’s laptops, Zebra L10 Tablets, Samsung Tablets as well as Elo monitors and a multitude of peripherals like industrialized scanners. •Re-imaging and Patching multiple computers and tablets on a daily basis in hand or by remote tools in different distribution centre’s testing hardware with software team and testing applications like Dell Wyse Management and SOTI (MDM software) Mobi control to fix bugs and restrict products to workplace regulations and procedures on the network.• Basic level knowledge of SCCM and intermediate Active Directory.• Using ITSM like Service now to work on variety of incoming tickets from low priority to pagers and executive level support. • Deploying multiple PC’s, monitors and peripherals as needed in the distribution centre, tracing and making sure everything on the network is configured, patched to the latest software and tracing each connection from the switch cabinets and organizing information on excel sheets for higher level management. • Creating documentation for any new fixes and providing it for the team with step by step instructions.

Test, diagnose, troubleshoot and repair smartphones and tablets using state of the art equipment in a while-you-wait, customer-facing environment.