Amrit Pal Singh Email and Phone Number

• Facilitate, coordinate and implement continuous process improvement activities• Implement sales processes for sales teams, specialists and other representatives.• Perform data analysis and prepare reports for organizational churn management.• Design, establish and optimize processes for unparalleled services to the customers.• Use automation tools to activate consumer services.• Invoice to the customers for the products and services acquired.• Resolve customer billing and general queries.

• Understand requirements and business objectives.• Managed IT operations across multiple locations, ensuring minimal system downtime.• Administered/Managed user accounts and licenses in Active Directory and O365 to ensure smooth accessibility to resources.• Independently involved in creating SOW according to business requirements• Manage IT initiatives and collaborate with in-house technical staff.• Support new technology implementation.• Train users in new and existing IT systems.• Revise existing systems and suggest improvements.• Implemented EDI and API integrations to enhance supply chain communication and partner collaboration.

• Overall responsibilities of IT Department.• Responsible for prepare IT Strategy & IT Roadmap to be in the line with Business Strategy.• Led the IT team in providing Tier 2 support for all end users across multiple locations, ensuring timely resolution of technical issues• Administered and maintained systems, including servers, desktops, and printers, reducing downtime by implementing efficient troubleshooting methods.• Identified IT development needs based on organization and user requirements and liaisoning with external vendors & In-house team for development of appropriate systems and applications. (MIS Systems, ERP Systems, etc.)• Monitored, analyzed and reported on functioning of IT systems, networks. Platform and applications with regard to the defined performance criteria, as per required.• End to end implementation of IT Infrastructure / ERP /MIS/e-Governance Application/HRMS/CRM/Education Management System and also Rollout implementation skills• Headed & supervised 8 Technical Team and managing multi locations throughout India.• Implemented identity and access management using Microsoft Azure AD to secure applications• Ensured compliance with corporate security policies by monitoring and securing IT systems• Participation in security audit and Well-verse in SDLC Environment

• Provided direct technical support, diagnosing and resolving hardware, software, and network issues.• Configured and maintained IT equipment, including computers, phones, and printers, ensuring reliable performance• Responsible for implementation,rollout and managing Customized ERP Software and Microsoft Windows Server, Microsoft desktop operating systems, and Microsoft Exchange Server.• In-housedeveloped,managedandmaintainedERPSoftware(VB6.0,ORACLE10G,CRYSTAL REPORT 8.5,PL/SQL)• Imparted training on software & application to end users.• Worked on Oracle Utilities Customer Cloud Service.• Maintained IT documentation and support logs, fostering a knowledge base that improved issue resolution times.

• Develop long-term plans and integrated systems to improve operational processes and organizational efficiency• Helped improve profit margins.• Use a variety of ERP software tools such as Visual Basic for Applications (VBA). • Collaborate closely with members of the HR, financial and development teams to optimize systems that meet production goals.• Write, develop, install or debug code for ERP strategies and programs.• Experts in creating various PL/SQL functions and temporary tables for data input to Crystal Reports.• Developed reports and dashboards that helped management monitor key performance indicators (KPIs).• Conducting regular reviews of systems and generating reports on efficiencies and improvement areas.• Developing high level designs such as Sequence diagram/flow charts that depict functional flow of system.

Manage Server 2003 Setup multiple user and group accounts. Managed group policies, implemented and administrated network printing functions • General desktops & laptops support and Mail server Administration handling. • Troubleshooting all software and hardware and networking related problems.• Taking the backup and Recover the data depending upon requirements• Deciphering all software and hardware problems.• Troubleshooting queries related to Networking.• Managing data and generating customized reports according to requirements.• Accountable for successful implementation of ERP.• Understand the ERP and train to ERP user.• Customize form generation as per management requirements.• Rights and roll allocation of 25 ERP users and training of software.• Data Manipulation and generating customized reports according to requirements