Amrit Pradhan Email & Phone Number

Texas, United States

Texarkana, Texas, US

• Leading enterprise-level CRM implementation and Cx initiatives driving Customer Acquisition, Marketing Automation, Customer experience and Service delivery channels across all platforms and touchpoint
• Formulating Acquisition & Underwriting strategies based on Platform analytics and in-house Analytical models

Round Rock, Texas, US

Managing greenfield full-stack software development project comprising of integrating front-end applications via REST / GraphQL APIs to back-end platforms comprising Operational Data Store and Data Lakes.

Chennai, Tamil Nadu, IN

• Advised clients globally by recommending right strategy and product fitment in enterprise cloud CRM/ERP space
• Contributed to vertical product development in line with BFSI by introducing customized product bundles
• Issued industry level best practices as part of product design, development and implementation
• Managed RFP, RFI, RFQ, Proposals and Techno-functional documents

Mumbai, IN

Partnered as Technical Board Advisor for incubation of technology-based ideas, setting upapplication ecosystem and connecting students with industry veterans, funding partners/venture capitalists to ensure an overall translation of the ideas to reality

Mumbai, Maharastra, IN

• Managed Digital Products & Initiatives -
• Spearheaded digital products, CRM initiatives and customer-facing investment platforms / channels to achieve seamless customer experience resulting in 4X growth in Customer Acquisition as well as Customer retention
• Led teams of Digital and Technology resources to undertake greenfield implementation of CRM / Robo-advisory solutions and collaborate with FinTech and Technology enablers to create competitive advantage

Mumbai, Maharashtra, IN

• Headed group-level CRM project implementations comprising of system architecture, project scoping, delivery and overall adoption across diverse user segments
• Led a team for conceptualizing sales digitization projects and engaged with vendors or systemimplementation partners for E-KYC and Digital Account opening modules as well as sales force automation initiatives

Mumbai, Maharashtra, IN

• Business process establishment for complete project life-cycle of CRM systems comprising of functional design solutions, configuration and organization-wide implementation
• Campaign management: Data analysis, uploading and reporting running campaigns through CRM, managing new source integration, developing specific reports, communicating to stakeholders and presenting post-campaign.
• Handled digitization projects comprising of transformation of sales force to function on Tablets – sourcing, logistics, application design and support
• Process design and development of Mobile Applications for custom workflows
• Handled digital marketing initiatives including social media campaigns
• Vendor liaising and System implementation in accordance with business requirements and specifications

Navi Mumbai, Maharashtra, IN

• Business Development, Real Estate Acquisition Strategy, Telecom (4G)
• Developed a strategy to activate an entire NLD architecture pan-India based on customer profiling
• Analyzed pan-India architecture and developed NLD route strategy based on customer profiling for envisaging Next Generation Wireless technology to cater to increasing demand for broadband and wireless data services
• Formulated of an entire end-to-end Site Acquisition process for NLD Real Estate
• Analyzed and formulated a systematic NLD – ILA Real Estate Site acquisition process from the Site Identification stage to the formal Hand-over – Take-over process with streamlined process life-cycle

Dublin 2, IE

• Played the role of a software developer for a Retail project and gained profound knowledge in the critical retail chain functioning
• Worked in the Data warehousing/Business Intelligence domain which enabled a deeper involvement into client data and functional documents as the role involved transformation of the client data as per standardized norms.
• Worked in Utilities - ERP enabling the end to end configuration and development using Oracle Customer Care & Billing (CC&B)

Master Of Science - Ms, Information Technology And Management

Mba, Marketing

Be, Information Technology