As a Customer Support Specialist at Capital Numbers, I play a pivotal role in ensuring a seamless experience for our clients, particularly for a leading swimming pool and accessories store. My daily responsibilities revolve around managing and resolving a variety of customer inquiries, ranging from shipment invoices and inventory lists to addressing concerns about order statuses and refunds.

Coordination with employees, managers, HR representatives and useof benefits, the leave of absences, and transition ramp back to workplans , also maintaining employee’s confidential information.Answer user communication/queries via emails live chats, and callsand Deliver best in class service in the friendliest and timely manner.Use Of Salesforce CRM - DALI.I ensure compliance with standard work, federal/state regulationsand company policy a d also have knowledge of federal or stateLeave and Disability Regulations , specifically ADA/ADAAA andFMLA.

Contact potential or existing customers to inform them about aproduct or service.Answer questions about products or the company, askingquestions to understand customer requirements and close sales.Take and process orders in an accurate manner, meet salestargets, mentor team members, and teach improved processes inorder to enhance staff accomplishments.Experienced using help desk software (SaaS)like Salesforce,Ameyo and remote support tools.Understanding of how CRM systems work.

Monitoring all incoming calls from customers for allinquiries on orders for various products.Analysing all customer issues and assisting to resolveall within required timeframe.Customer Support ExecutiveMonitoring all incoming calls from customers for allinquiries on orders for various products.Analysing all customer issues and assisting to resolveall within required timeframe.Maintaining information on all customer requirementsand providing appropriate solutions.