• Conducted the planning, business analysis, and leadership of strategic projects including development and implementation of required business process and system enhancements related to operational policies, procedures, performance measures, quality of services, and operations• Led ad hoc data analysis projects by extracting data using appropriate standard data methodology, developing effective data visualizations, and seeking approval of formal reports from Senior Management• Supported the development of Power BI dashboards for business units to summarize overall performance and identify areas of improvement (e.g. quality assurance/quality control)• Consulted ministry staff to identify business needs on consumer protection reporting and developed recommendations to address issues • Liaised with IT team using Microsoft Azure DevOPS to address bugs • Ensured 2 successful launches of Integrated Consumer Protection System (ICPS) enhancements by providing clarifications on business requirements and conducting validation in Quality Assurance (QA), User Acceptance Testing (UAT), and Production environments

• Extracted and analyzed various reports from Case Management System to identify operational inefficiencies and develop improved processes• Leveraged change management techniques by extracting organizational data to inform daily activities and increase overall team efficiency• Developed dashboards and visualizations using Microsoft Excel (VBA) and Power BI for executive decision making• Created and managed a Business Intelligence tool built on Microsoft Excel (VBA) to forecast daily operations used by Case Management Officers and Adjudicators to assist with critical tasks

• Led training sessions with key stakeholders on new/current product functionalities to address knowledge gaps and expand client use of core product offerings including Wave Payroll, Payment, and Advisors• Collaborated with Product Engineers on Jira to investigate technical issues using test environments and updating back-end systems• Proactively learned Django Administration, Atlassian Confluence, and various product functionalities including payment processing to enhance customer support capabilities• Coordinated with Risk and Compliance Analysts to support KYC efforts through data analysis for new and existing clients

• Conducted data modeling on open source data to find key patterns and develop briefing reports highlighting key insights for senior management• Analyzed crime data using Tableau to develop a trend dashboard layering historical and geographical data points for academic use• Translated complex insights on data correlation and project KPIs with management using data visualization tools and Microsoft PowerPoint• Led a team of two analysts using Agile Methodologies to approach projects efficiently and to effectively solve key data challenges

• Analyzed multiple marketing initiatives using Customer Relationship Management data to determine performance metrics, KPIs, and enhance long-term student relationships with the university• Developed live Google Analytics dashboards analyzing clickstream data for prospective undergraduate students• Created marketing funnel of prospective students engagement with university hosted events to determine the most effective marketing events after assessing department needs and business priorities• Communicated project insights through effective reports with data visualization and in-person presentations

• Ensured customer satisfaction by applying strong empathy, attention to detail, and conflict resolution strategies• Worked directly with vendors to troubleshoot POS system and manage order volume through Ritual platform• Used Jira software to address product bugs experienced by users to push product update with Engineering Team• Collaborated directly with the Sales Team in remote locations to ensure successful launch of new merchants

• Conducted data analysis using advanced Microsoft Excel on co-op student employment data to compile andsummarize business insights, prepare confidential reports, and make business recommendations to management• Extracted and analyzed Salesforce data to develop new Business Developers’ Performance Management System• Conducted gap analysis on daily operations to identify data scarcity and implemented data-driven solutions• Collaborated with director, managers, and supervisor to inform project scope and goals to maximize overall value• Provided training to managers on new business tool analyzing regional student employment performance

• Provided exceptional customer service to all customers with accurate orders • Excelled in a highly stressful environment meeting tight deadlines in a face paced manner • Persevered with multitasking and working successfully within a team to deliver the best customer experience

• Maintained accurate level of face inventory using First In First Out method • Finished tasks efficiently as an individual and in a group • Effectively managed workload by planning out task load to accomplish within time deadlines

• Engaged and persuaded individuals to play various games to win prizes • Informed and taught guests on how to play certain games • Persevered to meet daily set targets and goals (Ex. Constantly greeting customers)

• Provided exceptional customer services • Worked individually and in a group to finish tasks • Trained new Sales Associates to operate certain stations/departments • Helped promote business through networking with family members and friends