Business Analyst
Current● Gathering requirements and writing User Stories and Epics for different entitlements, feature enhancements and access management through JIRA.● Defining Business Values for every requirement and analyzing the processes, user account lifecycle processes, reconciliation, certification, provisioning and de-provisioning processes.● Created both data sourcing and functional controls according to BCBS 239 Principles.● BCBS 239 Principles – Basel Committee on Banking Supervision● Co-ordinated Master List of all controls in the pipeline off of SharePoint as per quarterly release.● Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.● Conducted JAD (Joint Application Development) sessions for requirements gathering with extensive use of MS Office, Visio, to create process flow diagrams, use case diagrams analysis and to design of the Property & casualty modules.● Performed UAT tests, and documented Production Verification Results for the projects.● Proficient in SalesCloud, ServiceCloud, Salesforce Console, Force.com, Marketing Cloud Chatter, App exchange and community cloud setup in Salesforce.● Worked with the design team to review the design and SPI contracts.● Consult with Business units and Subject Matter Experts to clarify and document project objectives to clients. ● Work extensively to work on different lines of business-like Group Life Insurance, Annuities, Pension plans, Group Benefits etc.