Spread awareness of the footprints of our daily lives to enable my readers to make better choices. Encourage others by sharing what I have learned. Shed light about brands and companies that have strong ecological credentials. Establish affiliate partner relationships with brands and companies that have strong CSR programs integral to their operations and spread the word about those initiatives. Make it easier to be a responsible patron. And to share tips about making better choices to nourish our bodies, mind and soul and our beautiful, blue planet.

Develop an Art Therapy program for seniors including those with Alzheimer’s and Dementia. Contribute to NGO, HelpAge International that improves lives of the aging population of our society.Organize workshops to propagate cultural heritage.

Conceptualize, define and implement testing approach for WindowsLive and ClubhouseDefine test planIdentify, implement and customize defect tracking mechanism - TRACManage reporting on testing and defecr statusFirst point of contact for defect escalation and resolutionDirect offshore teams engaged in the project

Manage process efficiencies and financial profitabilityProject managementResource planningStaffingDefine contract agreementsInvoicingBudget management in excess of $6 millionFacilities ManagementPlan group events and client summitsOffice management and AdministrationBusiness unit liaison with Human Resources, Legal and Logistics

Online Finance Application – FY08 R1.5Dell Preferred Account Credit Card – v 14Small and Medium Business Expansion Project (SMB)Lead the Signature Technology Group (STG) testing work for the FY08 R1.5 – Online Finance release. The release covered new functionality required for the DFS Incremental SMBe R1.5 Program and defect resolution for the DFS Incremental Prescreen R1.5 Program. Identify scope of testing for the Online Finance focus area in the SMB Expansion project that optimizes the SMB financing product offeringFirst point of contact for defect resolution.Using Test Director, write use cases, high level and detail test cases; document, evaluate and research test resultsConduct Test Case execution for new functionality and regression testingGenerate reports in Mercury Quality CenterCreate test data files with valid and invalid input to test program logic and verify system flowRetest software corrections to ensure defects are resolvedAd hoc reports to Program Core Team and STG Management.Work with developers and testers to resolve defects

Responsible for testing a new data repository to accommodate over 40 million individual data feed transactions per day. The new data repository included a custom visibility tool scalable to over 20,000 users per day, mplemented as a class one application with around-the-clock availability.Identify scope of testing for a software tool and the LDR (Logistics database repository) that brings data from multiple shipping systems to one source system to track Order StatusDefine Test Plan, Conduct Test Execution and Test Deployment with employment of CMM Level 2 certificationCreate Traceability Matrices, UAT Plan, and Test Plan deliverablesInspect SRS’s, SDS’s, and Data Model and provide feedback to ProjectTeamDefine use cases, high level and detail test cases; document, evaluate andresearch test resultsCreate test data files with valid and invalid input to test program logic andverify system flowDefect ResolutionDevelop Training materials and Training Plan deliverables

Project Manager for key accounts: - Gateway, Dell, Compaq, Barrister, Petco, Sports Authorityo Manage PC deployments/ upgrades/ routine maintenance and software configurations of national scopeWork with SLA managers, Call Center, Training, Planning and Field Managers to ensure all deliverables for service delivery are metReview, enhance and communicate process changesSimplify technical, procedural and administrative content of verbal and written communicationEnsure timely execution of instructions, and adherence to contract specification and account goalsAnticipate problem delivery and risk areas and establish pre-emptive processesManage and resolve conflicts to meet objectives and contain escalationsCreate Operations manuals and documentation for projectsAnalyze SOW: Define project objectives, deliverables, time lines, reporting requirementsDefine scripts during pilot phasesTrack and report project performance deliveryManage multiple Service Providers and resources during the implementationAudit expenses and project billingProvide feedback to senior management Training ManagerPart of a team that developed Customer Service Training for Break/Fix projects, with emphasis on residential service deliveryDrive and monitor certifications for projects Create/maintain database to track training progress of techniciansProvide training reports to management to measure progress Technical WriterDocument and communicate training requirements for projects and service deliveryDevelop an Intranet to house internal documentation and processesSimplify and condense technical manuals and data to Field Instructions

Technical Trainer - May 1999 – Mar 2000Austin, TexasProduct Management for key D&B applications: Design specifications, Beta versions pre-release management, interfacing with Development, testing and trainingDesign Training Material for 15 D&B applications, Internet concepts, using TRAINER 5HTML code for Product Workshops, Sign-On procedures and ad-hoc assignmentsImplement competency exams for 15 D&B applications, hardware and software conceptsConduct seminars and workshops for customersSoftware and hardware training of technicians to improve quality of callsCreation of monthly and yearly status reports Senior Technical Support Rep - Dec 1997 - April 1999Conduct credit scoring and rating seminars for D&B customers Pre-release platform and functionality testing of D&B's web sitePromote user experience of D&B's web site and improving user interfaceOrganize cross functional groups from Product Marketing and DevelopmentProvide support for over 20 D&B software applications, and created Web-based workshops Technical Support Rep - Dec 1993 - Dec 1996Part of a team that created the newsletter for the sales & marketing audienceProvide support for over 20 D&B software applicationsFax Server Installation