Conduct and assessment to understand the level and type of care needed and develop a plan of careTake steps to start the care plan and keep it functioning and adjust according to the changes in needsMake sure care is received in a safe environmentResolve family conflicts and other family issues relating to long term careBecome an advocate for the client and family members.Manage care for a loved one for families that do not live close by.Conduct ongoing assessments to customize care according to the changes in health.Oversee and direct care provided at homeCoordinate the efforts of key support systemsProvide resources for services of legal and financial advisors as needed.Work with Conservators and FiduciariesMonitor the care of a family member in a nursing home or in assisted livingFind appropriate solutions to avoid a crisisAssist families in positive decision makingManaging caregivers and making sure care is appropriate and is in compliance with the needs.Matching personality of the caregiver with the personality of the clientUnderstanding and addressing caregiver concerns and reports about changing health status.Managerial responsibilities:Overseeing the performance of other case coordinators.Create and build positive relations and connections with each of the clients and caregivers working for them.Introducing/training and orienting new caregivers to clients.Making sure they understand in detail the plan of care and the needs.Making sure there is flawless communication between schedulers/case coordinators and clients.Understanding incidences that might occur and create solutions and case studies for them.Train, guide and coach case coordinators, schedulers and caregivers as needed assuring quality care for seniors.Customer service/Building relations:Gather and Analyze the feedback and developing solutions to resolve them as needed.Ensure ongoing customer-focused quality care.Work with GCMs, Fiduciaries and other community partners

Analyzing the local market and creating a successful marketing plan to increase clientele within the community Scheduling/conducting appointments with prospective Clients and familiesFollowing up with case managers and potential clients. Generating leads from targeted referral sources such as rehab centers, hospitals and medical practices Maintaining and updating the Customer Relationship Management lead tracking database Promoting Agency services within the local community by networking and participating in activitiesManaging and maintaining care of active clients.

•Process payroll every week for over 200 employees•Experience working with Paychex payroll system for complete payroll management•Manage and update confidential new and existing employee information on Paychex•File tax reports, voluntary deduction reports and involuntary deductions such as levies and garnishments•Submit worker’s compensation report and other special reports to management •Work with staffing coordinators to resolve timesheet issues•Support caregivers and employees with payroll-related questions•Counsel and guide new applicants into the application process•Submit all insurance-related paperwork for clients and work with insurance companies for billing issues•Recruit and train potential candidates.•Gather and input confidential applicant information into Kantime database

•Prepared monthly budget reports and special funds reports using the Quicken software for the Director of Operations and Programs.•Analyzed the budget reports for any outstanding costs and expense for the month.•Processed and managed invoices from vendors and contractors of different programs and •Ordered office supplies and phone as well as cell phone services.•Checked inventory and assessed the needs to order office supplies.•Assessed the administrative needs and goals of different departments and formulated action plans.•Determined the 7-month expenditure of Interpreter Services and assessed the need for hiring contractors as employees depending on the budget.

•Greeted visitors, answered phone calls and provided information to student and faculty members•Ordered office supplies and managed the office document center•Sorted and distributed confidential mails to different departments•Edited and formatted presentations for faculty members•Maintained faculty files , salary records and reimbursement records•Prepared and arranged faculty meetings and conferences.