Amrita Bawkar Email & Phone Number

Highgate, Wa, Au

Australia

Manage the resolution of all Zendesk tickets AFG members raise in relation to the payment of commission or any other aspect of their business relationship with AFG.Liaise with Financial Institutions to resolve unpaid commission for AFG Members.Assist stakeholders in submitting their own support tickets and manual commission claims via Flex.Coordinate with various functional departments to resolve client disputes and ensure timely and satisfactory outcomes.Troubleshoot and… Show more Manage the resolution of all Zendesk tickets AFG members raise in relation to the payment of commission or any other aspect of their business relationship with AFG.Liaise with Financial Institutions to resolve unpaid commission for AFG Members.Assist stakeholders in submitting their own support tickets and manual commission claims via Flex.Coordinate with various functional departments to resolve client disputes and ensure timely and satisfactory outcomes.Troubleshoot and resolve any issues related to data accuracy, performance, and user access.Identify opportunities to streamline data visualization processes.Analyze complex data sets using Power Bi reports to identify trends, patterns, and anomalies in commissions. Show less

Australia

Handled Inbound calls by addressing customers queries, solving problems, and providing them the best solutions.Recommended alternative accommodations if the required hotels had no availability.Addressed and resolved customer product complaints empathetically and professionally.Referred unresolved customer grievances to designated departments for further investigation.Managed high call volume with tact and professionalism.Acted professionally and patiently when addressing… Show more Handled Inbound calls by addressing customers queries, solving problems, and providing them the best solutions.Recommended alternative accommodations if the required hotels had no availability.Addressed and resolved customer product complaints empathetically and professionally.Referred unresolved customer grievances to designated departments for further investigation.Managed high call volume with tact and professionalism.Acted professionally and patiently when addressing negative customer feedback.Multitasked by receiving incoming calls, replying to emails and solving dashboard queries. Show less

Mumbai, Maharashtra, India

Responsibilities :• Generate new business plans by Identifying opportunities to meet business objectives.• Maintain excellent collaborative working relationships with existing partners including India Infoline Limited, Fullerton India, Northern ARC, RBL Bank.• Lead for various Adhoc initiatives both internally and externally to identify roadblocks and provide strategic recommendations for seamless processes.• Provide leadership for the Customer Support team and Operation team… Show more Responsibilities :• Generate new business plans by Identifying opportunities to meet business objectives.• Maintain excellent collaborative working relationships with existing partners including India Infoline Limited, Fullerton India, Northern ARC, RBL Bank.• Lead for various Adhoc initiatives both internally and externally to identify roadblocks and provide strategic recommendations for seamless processes.• Provide leadership for the Customer Support team and Operation team which involves strategic decisions and implementation of the processes.• Identify and address problems and opportunities between the Company and Lenders.• Reviewing the policies for different products and identifying any opportunities to relax the policy to increase the customer base. • Developed constructive disbursal strategies to overcome monthly hurdles to achieve month on month targets. Show less

Mumbai, Maharashtra, India

Responsibilities :• Leading a team of the highest revenue-generating product and keen on delivering value and innovation through the product line.• Develop improvements to existing processes to deliver improved business performance and effectiveness.• Applying good judgment in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques.• Identifying and then prioritizing Technical and Functional requirements for a product.•… Show more Responsibilities :• Leading a team of the highest revenue-generating product and keen on delivering value and innovation through the product line.• Develop improvements to existing processes to deliver improved business performance and effectiveness.• Applying good judgment in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques.• Identifying and then prioritizing Technical and Functional requirements for a product.• Preparing business requirement documentation for agile projects smooth project execution.• Used SQL to create queries to attract data from metadata.• Escalating consistent or recurring problems in product delivery processes.• Eliciting the client’s requirements and Setting-up an operation process for Banks and NBFCs.• Answer ad hoc questions and provide clarification/direction to development and support teams regarding user stories and functions.• Work with a team of geographically distributed analysts and developers responsible for the program’s applications development function.• Strategizing, Budgeting, Monitoring and Tracking the sales and revenues of a product across all clients and preparing a detailed weekly and monthly business analysis reports using tableau or power BI.• Planning, Driving and Executing a sales contest to increase the revenue and sales for B2B clients.• Training B2B clients’ sales executives and managers based out of pan India to increase efficiency and understanding of the products. Show less

Mumbai, Maharashtra, India

Responsibilities :• Monitoring & Reporting of competition performance in Mumbai & PAN India. • Analysis of TRAI performance report & other related category reports. • Aligned with all the functional MIS teams to create a dashboard for monitoring and tracking internal KPIs • Monitored & analysed KPIs relating to customer feedback & action at branded stores & call centre

Mumbai, Maharashtra, India

Responsibilities :• Monitoring & Reporting of competition performance in Mumbai & PAN India. • Raising Working Capital loans and Term Loans for the company from banks, coordinating with senior-level managers to push forward the loan procedure.• Solving queries of the bank, submitting the required documents, paying loan interest on time.• Taking bankers to sites for inspection.• Follow-up of the loan procedure.

Master Of Business Analytics, Business Analytics

Master Of Business Administration - Mba, Finance

Mcom, Business Administration And Management, General

Bachelor'S Degree, Commerce