Store Manager
Current- Handle all incoming and outgoing correspondence and communications related to optical services, ensuring timely and professional interactions, and establish and maintain a comprehensive filing system for patient.
- Collaborate with staff to order and control all optical supplies, including frames, lenses, and accessories, through the maintenance of an accurate inventory system
- Negotiate with area management to optimize scheduling, successfully increasing the availability of the Doctor and the Optician in the store, which led to a 40% reduction in rework.
- Enhance customer retention and improve client experience while effectively promoting discount packages resulting 15% increase in monthly sales.
- Attain a 20% reduction in warranty claim cost for damaged products through collaborative brainstorming sessions and policy development
- Implement a two-week holding time policy for in-house products, fostering open communication with clients resulting in 10% increase in credit sales revenue.