Amrita Kaur Email & Phone Number

Toronto, On, Ca

Ontario, Canada

Mohali

· Client onboarding calls explaining all services offered and helping them with setting up state tax registrations, new benefits plans, Workers' Compensation, Payroll platform, and HRIS.· Payroll and HR Implementation and System setup for international clients.· Expertise in Gusto, ADP WFN, ADP RUN, ADP Totalsource, Vensure, Trinet (the US and Canada), Paychex, Sure Payroll, Justworks, Job Diva (ATS), Benerite, BambooHR, Blueback Canada, and Rippling.· Employee Handbook, Workers' Compensation, PTO Policy, HR Policy, State and Federal Compliance.· Managing full lifecycle of Benefits Departments including but not limited to Benefits setup, Enrolments, terminations, and 401k and coordination with the payroll providers.· General Ledger Audit and review with AP/AR team.· Developed loyal and highly satisfied client base through proactive management of team client service strategies.· Helped the Service team with planning schedules and delegating assignments to meet coverage and service demands.· Audits, Process Maps, SOPs, Reporting, Dashboards, etc.

India

· My duties and responsibilities included supervising the Employee Onboarding and Off Boarding, E-verify, Background checks and drug testing, Security Clearance process, Client Onboarding and system training, Payroll and timesheet setup and services, 1099 and Vendor Management, Database Management, Reporting and Audit, and HR process improvement.· A Major accomplishment is handling the HR, Benefits, Timesheet, and Payroll Management on US Federal clients such as State of NJ, Army, US Navy, US Patent and Trademark Office, UPS, Army Medical Center, and State clients such as Buffalo Public School (State of NY), State of Virginia, State of NJ, etc.· First POC on payroll clients, such as Food Bank of Delaware and Buffalo Public School, NY with an active payroll for almost 600 employees. Given In-house recruitment services via Job Diva (ATS).· Enforcing all company-approved policies, procedures, and compliances related to state-wise sick law policy, FMLA, state mandatory General employee safety, and sexual harassment training.· Keeping track of terminations, resignations, Projects, and contract deadlines.· Review of the daily status reports on new hires, joining, declined offers, and security processes of Federal Clients. Audit management and Compliance review for Census, EEO, VETS, AAP and OFCCP, etc.· Legal Notices and hearings participation.· People Management and Employee Relations.

Chandigarh Area, India

-Customer care voice support for Dell Home and Home office segment (US and Canada)-Responding promptly to customer enquiries in person via telephone and e-mail in professional and efficient manner-First point of contact and dealing efficiently with queries from customers. keeping up to date with all company's products, services and procedures-Daily follow ups with customer till the query gets resolved and feedback reporting to manager-Ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer.-Receives inquiries from internal departments on customer’s request and follow up accordinglyMaintaining up to date computer based files and administrative systemInitiatives:--Avaya Productivity Tracker for team on daily basis (AHT, ACW, ATT and Hold time) and ensure the 100% service levels and no call abandon -MIS : Daily, weekly and monthly productivity circular for the team-Responsible to send reports on hygiene defaults and daily MOM’s-Customer experience and CSAT scores weekly reports and case TTR scrubbing on DSAT’s-Distribution of follow up cases for the agents on daily basis and also publishing governance reportExtra-Curricular Activities:--Developed superior customer service skill training and improved the CSAT for the Team, receiving two customer service awards-Prepared and facilitated workshops and presentations on various process related topics-Conducted trainings on Process refresher and Customer Experience enhancement-Developed and implemented the concept of “Call Personalizing”-Planned and Organized monthly Yoga learning sessions in Dell

Noida Area, India

Voice Support for Macy's USA, Providing phone and email support for customers on billing and purchases. Responsible to handle all Macy's credit card queries and maintaining the records for customer’s disputes and responses

Chandigarh Area, India

Customer support for Walk-in's at the Laboratory Maintaining monthly and daily cash and credit transactions Assisting walk-ins for the suitable health check-ups MIS – Basic preparation of monthly reports regarding performance of other departments, patient’s queries, patient’s feedback's and suggestions regarding laboratory

Chandigarh Area, India

Billing of sales and purchase orders and preparation of BOL as per the orders receivedMaintaining the Database including the Cash and credit purchasesResponsible for sending sale and purchase quotation'sCollection from Buyers and follow up via phone, emails and FaxMIS - Reporting to Managing Director regarding payment collection, daily revenue generated, Credit and Cash Buyer’s status, monthly cash and credit statement and queries generated by customers

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, First

Bachelor Of Commerce (B.Com.), Second

+2, Commerce, First