- Prepare labour estimates on routine small projects and on large complex projects as required by the client- Developing cost analysis by recapitulating material and labour incurred in the production of the product- Review estimates and revisions for completeness and accuracy as well as understand the scope of work to be included in a quote- Take ownership of projects and execute through completion- Perform pricing and cost analysis throughout the year to identify areas of cost savings for the company- Utilize SAP when preparing quotes for customers and assist the company in pricing and cost updates for all customers within the system- Work closely with various departments to ensure that timelines provided by the customer are met and any issues that cause delays are resolved with utmost urgency - Provide support to production workers in terms of line setup and conducting physical time studies on various displays

-Utilized communication skills while exercising fine judgment to address client problems and recommend alternative solutions to help them in their decision-making process-Performed data entry procedures associated with client accounts using systems and applications like Salesforce and QOffice -Answered inquiries and provided information on Questrade products, policies and services-Utilized various communication mediums such as chats, emails and calls to manage client account conflict thus experiencing different levels of customer interaction-Assisted clients in opening up new accounts demonstrating thorough knowledge of inter-related account opening processes -Reviewed various account applications and verified account requirements while diligently following up with clients to communicate any action required -Reviewed records of deposits, withdrawals, transfers and client account status while raising escalations with the appropriate internal departments to ensure client needs are met-Monitored client documents to ensure compliance with Questrade policies-Worked with various colleagues in a team environment while surpassing assigned team targets while maintaining high productivity

-Utilized my interpersonal communication skills when dealing with customers through face-to-face interactions as well as over the telephone-Commended by managers for excellent customer service skills developed through effective listening, probing and adapting to customer needs-Polished my ability to work in a team environment resulting in higher punctuality and efficiency-Greeted customers and discussed type, quality and quantity of merchandise sought-Advised customers on use and care of the merchandise, and provided information concerning specialized products-Developed the ability to gauge customer reactions and identify problems and providing them with various solutions that best fit their search criteria