Amrita Chakraborty Email and Phone Number

Immigration New Zealand

Immigration New Zealand(INZ) Realignment Project 2019

1. Provide a range of high quality and responsive support services(non-case related).2.Be a primary point of contact for staff and Managers for administrative support.3.Ensure Customer receive consistent information and quality service in every interaction.4.Adhere to Ministry Policies and processes and exercise statutory and judicial functions appropriately.5.Liaise with external service providers to get support services delivered on time and to the requisite quality.6.Promote the use of smart online forms and other technology to provide a timely and high-quality service.7.General administrative functions relating to finance,events,travel,recruitment and procurement.

 Administer HR-related documentation, such as contracts of employment, payroll information, and policy checks. Ensure the relevant HR database is up to date, accurate and complies with legislation. Creating and distributing documents. Assist in drafting HR forms/process notes. Performing file audits to ensure that all required employee documentation is collected and maintained.

Manage day to day credit administration of the corporate operations in the bank.Checking of security documentation and recommending disbursal of limits, based on review/completion of necessary documentation, while ensuring adherence to pre-disbursal comments.Deal with customers / Counterpart in other Banks to respond to routine or non-routine queries and problems.Monitoring credit limits, providing proper mechanism for document tracking, capturing and maintaining credit related information in the recording system.

Effectively managing the fraud risk prevention function through regular monitoring and constant review of transactions made on the Debit Cards on ATM and online Personal & Business Banking Transfers made between Accounts.Investigating transactional alerts from different systems and information sources in order to identify unusual /suspicious activity. Assisting customer and the frontline bank staff (Branch Banking) to resolve financial crime queries /events. Report financial crime cases to investigation officers in order to help them assist cases from local/regional police or other legal bodies in the region.

Responsible for managing all customer service queries of the customer.Ensuring that customer complaints are resolved within the defined timelines Cross selling various products to the customer post query resolution Training / mentoring new hires in team.