• Trained new associates in Penguin Pick Up’s processes• Developed an inventory management system• Managed inventory, deliveries, sales and reported on key metrics• Ownership of sales, brand initiatives and new product sales for Penguin Pickup• Drove sales of Penguin Fresh products by initiating in-store branding, merchandising and sales promotion activities• Assisted customers over the phone, email and in person with any requests they might have• Built and maintained customer relationships

• Drove a team of 28 staff and supervisors for the successful execution of the Afghan University Student Exchange Program (AUSEP) in conjunction with the US embassy• Drove a team of 20 staff and supervisors for the successful execution of the Personal Development Program (PDP)• Monitored and controlled an agreed budget for programs• Provided administrative support to the Director for the organization of conferences, workshops, meeting, cultural activities and other events• Created and implemented training and development programs suited to the needs of front line and middle managers• Controlled costs and maximized value through effective vendor management• Assessed and monitored cost and timeline compliance of projects on a regular basis• Prepared financial reports related to the projects• Ensured reporting and compliance for MIS in order to track efficiency of service delivery processes across colleges in Chandigarh• Onboarded adult learners on the technology and IT platforms used by the organization for service delivery and L&D programs