Amritha Amarnath Email & Phone Number

California, United States

United States

San Francisco Bay Area

• Customer success in cloud is best measured by solution adoption and NPS scores. With over 90% of customer projects implemented by SAP ecosystem, partners play a major role in delivering customer success. Focus is on.
• Solidify and implement partner charter for designated line of SAP products
• Manage partner relationships and implementation projects from start to finish
• Identify, analyze, and recommend business process improvement opportunities to drive improved productivity, operational efficiency, and cost reduction.
• Review and evaluate project delivery risks of assigned regional projects through regular Gate checks
• Proactively report on customer adoption, sentiment and overall project health.

San Francisco Bay Area

• My role focuses on executive relationship-building and establishment of proactive success plans that in turn promote overall customer satisfaction, product adoption and ultimately subscription renewals. Strategic.
• Primary point of contact for wide-scale issues affecting customer’s business operations and satisfaction.
• Onboard new customers to the SaaS processes and methodologies and establish delivery SLA’s.
• Lead and present the Quarterly Business review with key stakeholders from customers.
• Work closely with Account managers to Support Renewals and Upsells.
• Enable cross-functional collaboration internally to ensure customer is well represented.

San Mateo, CA

• Product Line: NetSuite ERP Financials/CRM (Customer Relationship Management)/OpenAirKey Responsibilities:
• Support Annual corporate vision as outlined by the executive team in the areas of Client and Partner Management.
• Maintain Comprehensive Technical knowledge of NetSuite product and Vertical specific requirements.. Support Netsuite Implementations / Go Lives / Professional Service Engagements.
• Maintain and Grow Customer Satisfaction levels and retention in Software Vertical.
• Manage and Organize Vertical Meetings that focus on influencing Product strategy and prioritization of the areas of the product that needs most concentration based on escalation history and customer feedback.
• Manage complex cross-departmental escalations to successful conclusion.

California

Responsible for Client Engagements, Presales and PM activities including Risk Management, onshore/offshore delivery model management, triple constraint management for various SAP SCM & Supply Chain Analytics initiatives at Bristlecone in Semicon and High Tech industry verticals.

UC Berkeley, CA

International Business Program, specializing in Global Business Management and Project Management.Areas of StudyInternational Finance/Economics/Law, Global Supply Chain Management, Managerial Accounting, Strategy and Negotiation

Brisbane, Australia

• Client/Project – Australian Taxation Office (ATO), Brisbane, Australia – Change ProgramChange Program was an initiative by the ATO to completely revolutionize and improve the way individuals, communities, tax agents.
• Migration of legacy applications and data to the new ICP model.
• Go-Live of the 2010 Income Tax processing cycle using the new ICP model.Requirements Analysis, Define deliverable and roll out plan, Time and Resource Scheduling, Project Monitoring and Risk Analysis, Milestone.

Brisbane, Australia

Started off with Accenture as a QA engineer for the Australian Taxation office.- Defined test cases for product features, regression scenarios, performance and scalability goals as per release guidelines and documented them in Test link.- Automated tests for nightly builds (Build Qualification and Product Acceptance test) so as to enable a globally.

Melbourne, Australia

Credit Cap Project for National Australia Bank through RMIT University, The role involved i) Project Management/Requirements Analyst.ii) Quality Assurance.After extensive sessions with the project sponsor to understand the BASEL business rules, the team objective was to design and develop an application with the following functionality: Calculate Risk.

Melbourne, Australia

Served as Customer Satisfaction Manager at GE providing solutions that focused on- Motivating staff to focus on relationship selling, execution of growth strategies, and provide excellent customer service- Develop employee's business acumen by coaching and inspiring teams to effectively utilize full range of solutions, growth products and strategies to.

Masters In Applied Science, Information Technology

Activities and Societies: Vice President, International Student Union RMIT Student Faculty Representative

Bachelors, Computer Applications

Activities and Societies: Election Candidate Student Union President Cultural Society member Rotary Club of Chennai Galaxy active member

Certificate, International Business And Project Management