Handled tickets using ticketing tools and provided resolutions to the client queries via email, calls and remote access within the SLA.Provided L1 technical support to Bio metric scanner hardware [Faceatt2, Faceatt4000, Thermal Readers] and provide Hardware and software support [EPSS].Coordinated priority of support work based on client requirements with the various internal teams (Development, QA, Sales, Implementation and Service engineers).Tracked inbound support tickets to provide clear resolutions to customers post implementation.Translated technical terminology for clients to communicate through the ticket system.Providing resolutions to the technical queries of client by checking and analysing in Live software.Investigated client queries by replicating the issues in UAT to provide exact resolutions in the Live Software.Clients Handled: Singapore Land and Transport Authority, Straits Construction Singapore, China Construction Singapore also Indian Clients.

Worked as an Advisor at Reliance JIO in software called Genesys which hold customer information.Provided resolution for real time queries of customers.Expertise in operating real-time customer self-service model.Coordinated timely responses to online customer communication and researched complex issues.Evaluated interactions between associates and customers to assess personnel performance.Experience in working under pressure.