Within DWM, I proactively engage potential customers, delivering customized product presentations to effectively drive sales.▪ Build strong customer relationships by addressing inquiries and managing objections to establish trust.▪ Consistently achieved an average of one sale per day within my first month.▪ Closed a total of 29 sales to date, maintaining a low cancellation rate of 6.9%.

Oversee operations, logistics, marketing, recruitment, finances, and sales for a company specializing in car parts and accessories for enhanced driving comfort.▪ Manage all admin tasks, including company formation and website development ▪ Sourced 18 products, leading supplier negotiations ▪ Boosted Google Ads SERP click rate by 12/day and improved social media impressions by 29% ▪ Increased sales by 30% through upselling; improved retention by 25% with promotions ▪ Skilled in CAD design, 3D printing, and plastic fabrication (PLA, ABS)

Serve major clients like BT, EE, Openreach, Gowling WLG, and HS2. Covered receptionist and supervisory duties as needed.▪ Employee of the Month, June 2024 (first month) ▪ Automated Front of House spreadsheets, increasing productivity by 22% ▪ Reported and resolved numerous Positive Interventions, Hazards, Near Misses, and Accidents

Led MLSS marketing and social media team to achieve organizational goals.▪ Developed quarterly content calendars, regularly posted to increase impressions and engagement, and crafted posts to enhance brand perception.▪ Launched a monthly newsletter to showcase stakeholder support.

Optimized robotics and automation.▪ Increasing unit output by 22% with new shift rotations. ▪ Improved automation by 220% in 6 months▪ Collaborating with 4 colleagues on innovative solutions.

Managed security operations at high-profile venues during the Birmingham 2022 Commonwealth Games.▪ Implemented protocols, reducing risks by 20% ▪ Monitored surveillance and swiftly addressed breaches ▪ Recruited and trained 50 security staff, boosting preparedness by 30% ▪ Built relationships with 12 key stakeholders, including Police, NHS, and B2022 Committee

Managed event security at the International Convention Centre and Utilita Arena, overseeing dozens of events. ▪ Implemented protocols for asset protection and 24/7 safety.▪ Served as Team Leader at Utilita Arena when needed.

Managed UK-wide COVID-19 testing operations, including Mobile Test Units across hundreds of sites.▪ Organized PCR testing for students and teachers.▪ Acted as liaison between staff and SWS/Serco during site closures and downsizing.

Managed marketing campaigns during a micro-placement at Birmingham City University.▪ Boosted social media impressions by 122% for WASUP Schools Campaign ▪ Contributed to 100+ articles for Grassroots Football Coaching and Apprenticeship Pathways ▪ Worked with 3 teams on targeted brand content ▪ Built relationships with 30+ stakeholders for project success

Frontline security guard during the COVID-19 pandemic.▪ Conducted patrols and monitored surveillance to prevent breaches ▪ Enforced security protocols for compliance ▪ Developed 7 health and safety protocols with management, coordinated with law enforcement during emergencies ▪ Trained 20 new security staff to ensure role success

Managed B2B and B2C digital marketing, sales, CRM, and operations.▪ Generated 11% of new leads and increased annual revenue by 30% across 40+ client accounts ▪ Boosted revenue per customer by 12% through upselling ▪ Negotiated supplier contracts, reducing operating costs by 35% ▪ Diversified drinks suppliers, raising profit margins by 4% ▪ Increased brand impressions by 45% through strategic marketing and social media campaigns