Key Responsibilities:•Providing 2nd level Onsite Support services for endpoint computing, classroom and teaching technologies, Audio Visual, video conferencing and meeting space support, remotely and in person to TAFE Gippsland staff and students, attempting technical diagnosis and providing technical expertise and judgment leading to an appropriate resolution of ICT hardware and software problems.•Assisting staff or clients either face to face /onsite, remote support, email or over the… Show more Key Responsibilities:•Providing 2nd level Onsite Support services for endpoint computing, classroom and teaching technologies, Audio Visual, video conferencing and meeting space support, remotely and in person to TAFE Gippsland staff and students, attempting technical diagnosis and providing technical expertise and judgment leading to an appropriate resolution of ICT hardware and software problems.•Assisting staff or clients either face to face /onsite, remote support, email or over the telephone to help set up systems or resolve issues.•Developing and implementing rollout plans for test, migration and delivery of equipment or applications Institute wide.•Identifying Security risk areas by audits.•Administering the day-to-day operations of enterprise operating deployment & configuration system using Microsoft System Centre Configuration Manager (SCCM), including:•Setup, evaluate and maintain task sequences.•Build, capture and maintain standard operating environment images (SOE)•Test and maintain & deploy driver packages /OS image.•Create and evaluate deployment packages, allowing zero-touch deployment methods.•Investigate/research new technologies/integrations and processes to ensure ongoing improvements and system optimisation.•Developing and maintaining high standard documentation and training materials for end users.•Assisting in the design, administration and management of all client and server-side Group Policies, Network configuration and services such as TCP/IP, DNS, Proxy, file sharing and print sharing for Microsoft and Apple based systems.•Maintaining and managing all major ICT systems including but not limited to the Print management system (PaperCut), Microsoft System Center Configuration Manager (SCCM), System Center Configuration Manager and the endpoint protection software (Microsoft ATP) analysing and reporting on breaches.•Working with Senior ICT Network Administrator on upgrades and backend technical setup. Show less

Key Responsibilities:•Administering and maintaining desktop client management software (SCCM & JAMF Pro) for all PC, Mac and mobile devices, including deploying Operating System patches and application updates in conjunction with SCCM to end-user software.•Maintaining and managing all major ICT systems including but not limited to the Print management system (PaperCut), IDCard access system (CardExchange), door access system (WinDSX) and the endpoint protection software (Microsoft ATP)… Show more Key Responsibilities:•Administering and maintaining desktop client management software (SCCM & JAMF Pro) for all PC, Mac and mobile devices, including deploying Operating System patches and application updates in conjunction with SCCM to end-user software.•Maintaining and managing all major ICT systems including but not limited to the Print management system (PaperCut), IDCard access system (CardExchange), door access system (WinDSX) and the endpoint protection software (Microsoft ATP) analyzing and reporting on breaches.•Managing user account provisioning in NetIQ IDM, Active Directory and o365.•Developing, testing and deploying OS builds and upgrades along with application deployment and updates automation using PowerShell scripts in conjunction with SCCM.•Apply expert knowledge and technical expertise in the development and maintenance of all facets of server and desktop equipment and software applications including architectures, designs and specifications, licensing and hardware SOE, evaluation, procurement, installation and testing of complex software applications and hardware•The Service Centre are the custodians of ICT Services ITIL processes and as such play a critical role in the overall ITIL process enablement, contributing to the implementation and development of the ITIL Service Management framework, documenting processes and technical procedures and contributing to the ICT Services knowledge base.•Assisting in the design, administration and management of all desktop and server Group Policies for Microsoft and Apple based systems.•Provide 2nd level Onsite Support services for endpoint computing, classroom and teaching technologies, Audio Visual, video conferencing and meeting space support, remotely and in person to Melbourne Polytechnic staff and students, attempting technical diagnosis and providing technical expertise and judgment leading to an appropriate resolution of ICT hardware and software problems. Show less

Key Responsibilities:• Provide support for Melbourne Polytechnic staff and students primarily via the ICT Services Centre, telephone and service portal, and 2nd level onsite support as required.• Apply broad knowledge and specialist expertise to support, deliver and maintain all services provided by the department using the department’s Service Management policies, processes, and procedures to meet objectives and agreed service levels.• Focussed on the day to day Service Centre… Show more Key Responsibilities:• Provide support for Melbourne Polytechnic staff and students primarily via the ICT Services Centre, telephone and service portal, and 2nd level onsite support as required.• Apply broad knowledge and specialist expertise to support, deliver and maintain all services provided by the department using the department’s Service Management policies, processes, and procedures to meet objectives and agreed service levels.• Focussed on the day to day Service Centre operations, ensuring that Incidents and Requests are promptly and accurately actioned, resolution attempted and or transferred to 2nd and 3rd level technical Subject Matter Experts for resolution.• Responsible for the initiation of key ICT processes such as Major Incident, and ICT Notify communication• The Service centre are the custodians of ICT Services ITIL processes broad role in the overall IT Service Management enablement within ICT Services.• Monitor workloads across all campuses and using date analytics and Service Desk metrics provide recommendations to Onsite support staff and management to deal with fluctuating workloads.• Work independently on assigned tasks and projects requiring complex ICT problem solving expertise.• Apply theoretical knowledge and experience to defined work objectives, Solve complex problems. Investigate, diagnose, resolve, restore created, support and maintain all production ICT hardware, software, and related resources, either directly or in conjunction with departmental specialists or external contractors, in order to safeguard the support and delivery of ICT services.• Assist and train casual junior staff with work processes and defined methods.• Any other activities as directed, commensurate within the scope and classification of the position. Show less

• Developed communication skills through delivering professional customer services and working with colleagues and management.• Learned to work effectively in a fast-paced environment through multitasking while making coffee orders• Actively participated as a member of a dynamic team, cooperated with colleagues in a friendly and helpful manner.• Developed attention to details through the accurate order transferred as per customer.• Demonstrated strong work ethic by always being… Show more • Developed communication skills through delivering professional customer services and working with colleagues and management.• Learned to work effectively in a fast-paced environment through multitasking while making coffee orders• Actively participated as a member of a dynamic team, cooperated with colleagues in a friendly and helpful manner.• Developed attention to details through the accurate order transferred as per customer.• Demonstrated strong work ethic by always being punctual and working overtime when needed. Show less