• Managed and triaged data-related tickets, ensuring timely resolution and boosting team productivity.• Merged 200+ duplicate accounts and updated hierarchies, significantly enhancing data accuracy and integrity.• Verified and completed missing data by researching online sources, ensuring comprehensive and accurate datasets.• Resolved 400+ account issues, delivering exceptional client service and significantly improving stakeholder satisfaction.• Suggested and implemented process improvements that increased operational efficiency by 15%.• Managed end-to-end tasks, routed issues, and collaborated to deliver timely solutions that met deadlines.

• Maintained detailed records and reports on activities and performance, enhancing transparency and accountability.• Monitored past records to identify inactive customers, contacting and re-engaging them, resulting in increased repeat orders by 10%.• Engaged in optimizing order processing and feedback systems, driving improvements in fulfilment accuracy, service quality, and customer retention by 18%.