Responsibilities:- Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfaction- Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations- Ensure system performance and SLA's are met- Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands- Implement IT continuous improvement programs- Lead IT asset management team to ensure assets full lifetime cycle value is achievedManage strategic relationships with key IT product and service providers- Provide in depth technical expertise for both tactical and operational initiatives- Provision in close cooperation with third party service provider an IT infrastructure that is suitable for the group to access and use their business applications- Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects- Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.- Analyze and predict trends and develop long range plans designed to maintain cost effectiveness Participate in IT strategy planning activities- Responsible for designing and troubleshooting the HQ and 71 Sites global network of IT services to meet the functional objects of the business- Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness.- Participate in the budget process

Responsibilities- Provide helpdesk support and resolve problems to the end user- Monitor service desk for tickets assigned to the queue and process first-in first-out based onPriority.- Printers, scanners drivers’ installation.- Installing network and computer systems - Maintaining, repairing and upgrading network- Design, install and manage Network VLANs.- Manage windows server and Active Directory, DNS and DHCP- Install, Configure and Troubleshooting Group Policy & File Sharing- Install, Configure and manage IP Camera Systems with a recording through Network.- Install and Configure Firewall Including “Internet Policy, user Policy, internet Routing & ISPLoad Balance & Failovers, publishing Server, VPN Client & VPN Site to Site” - Monitoring &Reporting Network Logs-Managing Vps Server Hosting, Whm , cPanel , outlook ( install , configure , backup , archive)

- Provide employee of daily support for computer software and hardware- domain controller server administrator- Microsoft Tmg server subadmin- security cam system supervisor- enterprise resource plan implementer- Dealing with providers for purchasing software and hardware.- Purchasing tasks : Making hardware and software Pricing

- hardware maintenance- software troubleshooter