Develop business strategy help grow business objectives, identify new business opportunities and increase market share. Leads a function that can assist the business to maximize both current and future profit margin through sustainable growth.

Work in the fast-paced, customer-focused environment managing a high-volume of customer requests and inquiries to ensure the profit growth and proactive issue resolution. Communicate directly with customers to present new and current product information and rectify account issues with a focus on improving customer loyalty and retaining and growing business.

Hired to support bottom-line profits for the client company (Capital One Bank) by communicating with customers to negotiate the favorable resolution of delinquent accounts. Worked in a fast-paced call center and managed a high-volume of incoming and outgoing customer calls.

Worked for reputable airlines and earned progressive advancements during 13-year employment. Initially hired as cabin crew ensuring in-flight cabin safety and comfort. Quickly progressed into a management role involving dispatch supervisor, and member of the crisis team. The final position involved systems and program development responsibilities with company executives.