The Sales Excellence role identifies areas for improvement against the Segment priorities, driving execution excellence within the Area. My role is focused on two different priorities the Area’s Sales Performance and Forecast and the Enterprise Agreement Renewals, whereby I provide regular insights around the performance, blockers, and help needed to reach results within the regions in Central and East Europe & Middle East & Africa. • Follow up with Sales Excellence Leads in the region on sales opportunities, pipeline hygiene, account planning, close plans, and getting the latest update on deals and numbers. • Work closely with CEMA HQ Sales Excellence Lead and Finance Team, to provide them with the daily status of monthly forecast and sales performance.• Prepare reports on Deal Based Forecast and Variances to Forecast and Budget. • Organize monthly rhythms with the Sales Excellence leads and Licensing Specialists in subsidiaries to discuss the status of the Enterprise Agreements Renewals. • Ensure the proper reflection of the renewals in the tools, while escalating any issues to the Business Sales Operations team to handle. • Provide insights and analytics on the main KPIs for the Enterprise Agreements Renewals. • Provide feedback, insights, and follow-up on the targets and forecasts submitted in O365 Customer Add to the CEMA management and Sales Excellence Leads in the regions.• Create Power BI dashboards that provide a comprehensive view of all the measures and KPIs needed.• Assist team members in any additional ad-hoc requests that cover reporting, analysis, or communication to the field. • Prepare Quarter Review decks and consolidate feedback and call to action from our Regional Calls. • Attend the monthly forecast calls for the subsidiary segment leads with the Enterprise Leads and Finance team. • Support newly hired Sales Excellence Leads in their onboarding.

1. Coordinates workflows and specialty groups scheduling for a call center of 170+ reps toensure staffing levels are consistent on a real-time basis and meet with business needs2. Develop recommendations for improvements in efficiency and customer support basedon criteria such as agent to queue ratios, adherence to schedule, and agent skillset3. Daily schedule optimization of all activity, lunch, breaks, meetings, and training withinindividual teams4. Provide management with reporting relating to forecasting, scheduling, service level,attendance, leave of absence, and promotion/resignation5. Assist all supervisors in balancing internal attendance and scheduling systems6. Process daily call-offs, maintain Attendance Database and Leave of Absence process7. Assist in the redesign and implementation of New Reports.8. Follow up on existing reports and flag inaccurate data entry.9. Maintain company records on a weekly and monthly basis.10. Update critical company reports on a daily basis11. Report audits for mistakes to keep track of trends and actions have given12. Custom reports such as extremely detailed production-based comparisons of divisions,markets, and quarterly reports13. Communicating the Report mistakes on the designated channels with individualdetailedexplanations of each mistake and its solution along with a screenshot and tagging theliable party.14. List Analysis Reports

-Creating a detailed business analysis, outlining problems, opportunities and solutions for a business-Budgeting and forecasting-Planning and monitoring-Financial modelling-Variance Analysis-Pricing-Reporting-Defining business requirements and reporting them back to stakeholders

-Process Improvements – Identify and construct new process frameworks, as well asreviewing, recommending and documenting improvements to established processes-Manage incident management bridge calls with support teams, on-call supportapplication teams and management-Interface with LOB leads and managers – work to develop strategic relationshipswith key partners outside of major incidents-Strong working knowledge of tools such as Remedy Service Manager, Excel, MS, andcollaboration tools such as Sharepoint-Manager Escalations – provide first point of escalation within the P1M teamWLC Training and support – ensure continuous training updates are developed andimplemented for the Work Load Coordinator role throughout the year-Perform confidently and authoritatively in role of incident management subjectmatter expert and lead customer personnel in responding to fast paced incidents