Amr Nasser work email
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Amr Nasser personal email
Experienced Data Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Python, SQL, Microsoft PowerBI, Tableau, and Excel
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Business Insights Sr. LeadVoisEgypt -
Data Analyst_Vois Jun 2022 - PresentEgypt -
Compliance Specialist_Vois Mar 2019 - Jun 2022 -
Subject Matter ExpertVodafone Uk Nov 2018 - Mar 2019Alexandria Governorate, EgyptData Analysis and Reports Automation
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Performance ManagerVodafone Uk May 2018 - Oct 2018Alexandria Governorate, Egypt• People Management of a team of 17 members • KPIs management including NPS, Customer resolution Index, Handling time and Quality • Coaching using GROW model for performance improvement • Performance analysis and reporting to identify gaps and challenges • Strategy planning for performance achievement • Compliance Governance and quality assurance
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Subject Matter ExpertVodafone Uk May 2017 - Apr 2018Alexandria Governorate, Egypt• Handling customers’ complaints for the Pay Monthly consumer segment • Supporting advisers with knowledge related queries and guidance to use the knowledge base • Identifying main gaps leading to complaints • Analysis on the complaints data to identify root causes and recommending fixes • Delivering change updates weekly to the advisers communicated from the client
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Knowledge InstructorVodafone Uk Apr 2017 - May 2017Alexandria Governorate, Egypt• Induction for the new comers to the company’s culture and role profile • Coordination with stakeholders for profiles creation • System training for the CRM tools, soft skills and company’s policies
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Account AdvisorVodafone Uk Jun 2016 - Mar 2017Alexandria Egypt
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Incoming Global Intenship Program - Team LeaderAiesec Alexandria Mar 2015 - Feb 2016Alexandria, Egypt1-Managing and Tracking the performance/Operations of the Team.2-Setting the right Culture and behaviors in co-ordination with the LCVP.3-Setting Minimum Criteria per Member in Co-ordination with the LCVP.4-Doing and Educating the Members about Sales Processes.5-Cold and Warm Sales Approaches accompanied with Creating Leads and Deals Closure.6- Managing the Current Partners and working on Delivering the Partnerships already in place.7-Frequent Analysis, Periodic Report to the LCVP upon the Current State of performance.8-Managing 10 to 15 working hours per week.9-Feedback mechanism implementation and follow up.10-Working on feedback in order to deliver quality experiences.11-Improving and enhancing communication channels (both ways).12-intern Engagement activities (per week/ per month, etc)
Amr Nasser Education Details
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Civil Engineering -
Collège Saint Marc, Alexandria
Frequently Asked Questions about Amr Nasser
What company does Amr Nasser work for?
Amr Nasser works for Vois
What is Amr Nasser's role at the current company?
Amr Nasser's current role is Business Insights Sr. Lead.
What is Amr Nasser's email address?
Amr Nasser's email address is am****@****one.com
What schools did Amr Nasser attend?
Amr Nasser attended Udacity, Alexandria University, Collège Saint Marc, Alexandria.
Not the Amr Nasser you were looking for?
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Amr Nasser
Senior It Technical Support Engineer At Andalusia Group For Medical ServicesAlexandria, Egypt -
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Amr Nasser
Business Developer @Mentoring Platform | On-Site Coordinator @Almentor | Campus Ambassador @Fels | Co-Founder & Ceo @Career Explorers | Co-Founder & Coo @Mid 20 | Event Management | Data AnalysisCairo, Egypt
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