Operating as a key division of Global Horizons, Galen Global extends our reach into the dynamic Middle East and North Africa (MENA) region. Utilizing an amalgamation of deep regional insights and global best practices, we help navigate the unique intricacies and challenges of this burgeoning healthcare landscape. Our dedicated team of experts at Galen Global deploys a collaborative approach, delivering innovative and pragmatic solutions to drive transformational change in healthcare organizations across the MENA region.

1. Overseeing and optimizing various clinical process including different departments coordination2. Supervising patient access team daily operation3. Coordination with insurance team to confirm the best practice of billing4. Staff scheduling to ensure a full hospital coverage 5. Encounter daily report preparation6. Supervising DOH/Tasneef audits with coordination with different stakeholders7. Designing and implementing the best workflow of different medical operations in the facility8. With pharmaceutical team , ensure of the availability and authority of all required medicinal services9. Ensure of following all DOH regulations with the coordination with facility and quality teams

1. In conjunction with the CEO and management team participates in the development and implementation of the mission, vision and values of the organization, including high quality service supply to our clients. 2. Assist CEO and management team in new development, ensuring participatory decision making and appropriate design and implementation. 3. Responsible for coordination with the company partners abroad in matter of finance and logistics.4. Participates in the development of long-range strategic plans, governance structure and objectives for practice management. 5. Ensure staff compliance with the adopted company plan as it relates to the stated objectives (problems/needs) the organization’s goals and the method of achieving the benchmarks listed. 6. In conjunction with the CEO, responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the volume, revenues, expenses, staffing and capital needs of the organization. 7. Communicate with UAE authorities for all business related approvals and requirements .8. Assists the sales and services teams in providing high standards image of the company .9. Ensures responsible medical supply spending practices helps develop budgets and assures that tracking and inventory of supplies and equipment purchases/sales are in compliance with operating budget. 10. Presents, facilitates and leads assigned process improvement events using methods of culture- appropriate team building, team energizing, data gathering and analysis, problem solving, and project management. 11. Seeks and evaluates process improvement information, materials, and methods to match specific organizational needs as outlined by management, and adapts them to use in the execution of process improvement events. 12. Coordinates with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction.

1. Building & Managing the staff responsibilities according to the company policy and store action plan.2. Quarterly staff meeting for informing them about the new HAAD , company and field updates .3. Holding staff annual appraisal and top performance which shortlisting the staff promotion.4. Handling the store contribution to maximize the sales, reducing the stock loss and managing controllable costs.5. Managing the stock loss, handling the reduction of it and managing the rotation of stock to avoid any expires ahead of time.6. Managing the daily operations which include the working hours of the staff.7. Following all insurance prescriptions, dispensing, Insurance rejections, resubmitting all rejected claims to the insurance companies and following up with the in charge parties.8. Motivating and developing the staff in order to meet with Binsina policy, Alkhayyat SOP and customer satisfaction as well.9. Demonstrating interpersonal communication skills, consensus building and negotiation skills to provide win- win outcomes.10. Demonstrating knowledge of Pharmacy Operation Procedure and its role within the pharmacist and make sure it is followed accordingly.11. Provide staff training to assist the work force in tools, strategies and materials in their jobs and provide training product knowledge in order to assist customers and patients’ needs.12. Maintain store availability to the max via direct purchasing or coordinating with the purchasing team in the Head Office accordingly.13. Provide customer service training , Role Play and staff training in how to absorb customer’s anger or bad behavior. 14. Provide products knowledge to the staff and the sales associate and arrange a training sessions with the medical representative and companies to keep them updated with the latest products information and upcoming questions.15. Identify opportunities to add value to customers catered by suggesting varied sale items benefiting customer