Amro Alkuraimi Email & Phone Number

Amsterdam

As an IT Support Engineer at PVH in Amsterdam since September 2022, I've been dedicated to delivering top-notch technical support and enhancing operational efficiency. Here's a snapshot of my key contributions:🔧 Achieved a remarkable 95% first-call resolution rate, demonstrating my commitment to resolving issues promptly.📋 Diligently recorded all user interactions and tasks in the ServiceNow call tracking system, ensuring accurate documentation and accountability.💻 Provided comprehensive desktop support, including expertise in Windows OS, Office suite, SCCM, antivirus software, and various custom and commercial applications.🤝 Assisted new joiners and facilitated asset refreshment for existing employees, ensuring a seamless onboarding experience and data backup.🚀 Spearheaded automation initiatives using PowerShell scripting to streamline Windows operational tasks, boosting efficiency and productivity.🔌 Successfully diagnosed and documented technical issues, directing tickets to the appropriate teams for efficient resolution.🛠️ Delivered hardware support encompassing laptops, desktops, printers, telephony equipment, and executed backup and OS data restores as needed.

Amsterdam, North Holland, Netherlands

As a Co-Founder at Solabib, a self-employed venture based in Amsterdam, Netherlands, I've played a pivotal role in shaping our journey over the past 2 years and 5 months. Here's a glimpse of my key achievements and responsibilities:🚀 Spearheaded the inception and strategic direction of Solabib, a dynamic startup in the heart of Amsterdam.💡 Developed and executed innovative business strategies, resulting in consistent growth and profitability.🌐 Established a robust network of partnerships and collaborations, expanding our reach globally.📈 Implemented data-driven decision-making processes to optimize operational efficiency.🌱 Nurtured a culture of innovation and creativity within the team, fostering continuous improvement.

As a Digital Marketing Specialist at Trust Link Company for the past 2 years and 8 months, I've been instrumental in driving our digital presence and impact. Here are some of my notable contributions:📊 Developed and executed data-driven digital marketing strategies, resulting in a substantial increase in online visibility and brand awareness.💻 Managed and optimized various digital channels, including SEO, SEM, and social media, to maximize traffic and engagement.📈 Analyzed key performance metrics and provided actionable insights for continuous improvement, ensuring ROI goals were consistently met.🔗 Cultivated strong partnerships and collaborations in the digital ecosystem, expanding our reach and influence.🌟 Implemented innovative campaigns and creative content initiatives, enhancing the overall customer experience.

As a Technical Support Engineer operating as a Freelancer from November 2020 to 2022, I took pride in delivering comprehensive technical solutions and enhancing operational efficiency. Here's a snapshot of my key responsibilities and accomplishments during this period:🤝 Facilitated the onboarding process for new hires and contributed to asset refreshment for existing employees, including preparation, installation, and backup procedures.🚀 Spearheaded the automation of operational tasks for Windows environments using PowerShell scripting, streamlining processes and boosting productivity.🔌 Diagnosed and meticulously documented technical issues, ensuring swift resolution by directing tickets to the appropriate personnel.🛠️ Provided hardware support for laptops, desktops, printers, and telephony equipment, effectively addressing break-fix situations and executing OS and data backup restores.🎤 Demonstrated proficiency in hands-on audio/video conferencing, basic network troubleshooting, and troubleshooting VPN connectivity issues.💡 Leveraged my ability to conceptualize, design, and lead projects to deliver optimal solutions for teams.📊 Implemented ITIL-based best practices that led to a 15% reduction in support time and a 20% increase in positive user feedback.📦 Installed proprietary software tailored to clients' specific business needs, offering ongoing support and troubleshooting.💻 Successfully identified and resolved hardware and software problems, ensuring seamless system operation.🌐 Conducted troubleshooting and maintenance for Active Directory, DNS, and DHCP, contributing to network stability and reliability.

Rotterdam

During my tenure as an IT Support Engineer with Rockwell Automation in Rotterdam as a contractor in 2022, I made significant contributions to ensure seamless IT operations. Here is a summary of my key responsibilities and achievements:🔧 Attained an impressive 95% first-call resolution rate, resolving technical issues efficiently and minimizing escalations.📋 Meticulously recorded all user interactions and tasks in the ServiceNow call tracking system, maintaining accurate documentation for accountability.💻 Provided comprehensive desktop support, showcasing expertise in current Windows operating systems, Microsoft Office suite, SCCM, antivirus solutions, and a range of custom and commercial software.🤝 Facilitated a smooth onboarding experience for new hires and assisted in asset refreshment for existing employees, including preparation, installation, and data backup procedures.🚀 Took the lead in automating operational tasks for Windows environments using PowerShell scripting, enhancing efficiency and productivity.🔌 Diagnosed and thoroughly documented technical issues, ensuring that tickets were directed to the appropriate personnel for prompt remediation.🛠️ Offered hardware support for laptops, desktops, printers, and telephony equipment, effectively addressing break-fix situations and executing OS and data backup restores.

Haarlem

During my tenure as an IT Support professional at Colour Multidiensten in Haarlem from August 2019 to March 2020, I played a pivotal role in ensuring the smooth operation of the company's IT infrastructure. Here are the key responsibilities and accomplishments during my time there:🔌 Proficiently set up equipment for employee use, ensuring proper installation of cables, operating systems, and software to facilitate seamless workflows.🛠️ Installed and conducted minor repairs on hardware, software, and peripheral equipment, adhering to design and installation specifications to maintain optimal functionality.🧪 Conducted rigorous testing on repaired items to guarantee their proper operation and reliability.🌐 Configured wide area network (WAN) and local area network (LAN) routers and related equipment, contributing to a robust and efficient network infrastructure.🖥️ Tested computer software and hardware using standard diagnostic testing equipment and procedures, identifying and resolving issues promptly.🔍 Diagnosed and effectively troubleshooted network or connectivity problems for individual users and user groups, ensuring minimal disruptions to productivity.

Zeist, Utrecht, Netherlands

During my internship at Triodos Investment Management from February to August 2019, I had the opportunity to immerse myself in the dynamic world of sustainable investment. Located in Zeist, Utrecht, Netherlands, Triodos provided the perfect environment to develop my skills in finance, fostering both professional growth and a deep understanding of responsible investment practices.🌱 Assisted in conducting comprehensive research on sustainable investments, which deepened my understanding of the market and provided valuable insights for the investment team.💼 Engaged with senior investment professionals, absorbing invaluable knowledge and expertise in the field of sustainable and responsible investing.📊 Developed and maintained complex financial models to support investment analysis and decision-making processes, enhancing the efficiency and accuracy of the team’s work.🤝 Supported client relationship management by preparing and presenting investment proposals, fostering trust and transparency between the firm and its valued clients.🌐 Actively participated in the creation and implementation of investment strategies that aligned with both client goals and global sustainability standards, contributing to the firm’s mission of making money work for positive social, environmental, and cultural change.

Riyadh, Saudi Arabia

During my tenure as an IT Specialist at Alfahad Watches Co in Riyadh from August 2015 to August 2017, I played a critical role in managing projects and maintaining essential IT systems. Here's an overview of my key responsibilities and achievements during this period:📊 Prepared project status reports by collecting, analyzing, and summarizing information and trends, ensuring clear communication of project progress and potential issues.👥 Assigned duties, responsibilities, and spans of authority to project personnel, fostering a well-organized and efficient project team.👨‍💼 Monitored the performance of project team members, providing constructive feedback and documenting their achievements to enhance team efficiency and effectiveness.📧 Configured, monitored, and maintained email applications and virus protection software, safeguarding the organization's communication and data from potential threats.

Sana'A

As the Head of Microfinance Department at Alkuraimi Islamic Microfinance Bank in Sana'a, I played a pivotal role in overseeing various aspects of the bank's operations from December 2011 to January 2015. Here's an overview of my key responsibilities and accomplishments during this period:📊 Conducted risk assessments and executed tests on data processing systems, ensuring the smooth functioning of data processing activities and implementing robust security measures to protect sensitive information.🤝 Collaborated with users to address their computer data access needs, address security violations, and facilitate necessary programming changes to enhance system performance and security.📚 Conducted user training sessions and promoted security awareness programs, fostering a culture of security consciousness among staff to improve server and network efficiency while safeguarding data.📜 Ensured strict compliance with internal rules, regulations, and directives from upper management, contributing to the bank's adherence to industry standards and best practices.📈 Actively participated in the strategic planning process for all units within the bank, providing valuable insights and contributing to the bank's overall growth and success.