Amro E. Email & Phone Number

Amro E. is a Infrastructure Back Office Specialist at Skylogic - Eutelsat. He is proficient in Inglese.

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  Infrastructure Back Office Specialist

  Skylogic - Eutelsat

  May 2005 - Present - Turin

  Working as a part of a team providing second layer technical support on a variety of VSAT networks and TV broadcasting platforms Tooway on Ka-Sat (Viasat Surfbeam 2), Tooway I (Viasat Surfbeam), Dstar (Linkstar), I-Direct, ensuring uninterrupted service through event identification and problem resolution using data center tools and processes to monitor, manage and ensure continuous operation.Performing preventive maintenance, as needed, to assist in the achievement of Service Level… Show more Working as a part of a team providing second layer technical support on a variety of VSAT networks and TV broadcasting platforms Tooway on Ka-Sat (Viasat Surfbeam 2), Tooway I (Viasat Surfbeam), Dstar (Linkstar), I-Direct, ensuring uninterrupted service through event identification and problem resolution using data center tools and processes to monitor, manage and ensure continuous operation.Performing preventive maintenance, as needed, to assist in the achievement of Service Level Agreement requirements.Working with management support engineering team to develop, implement and update operational processes and procedure to ensure compliance and improve efficiency.Monitor all system, TV and professional video broadcasting services (DVB-S2) and take appropriate action in order to prevent possible outages, and ensure a better quality of service promptly identifying equipment failure and performing switches if necessary. Familiar with many software like: BMC Remedy, Nagios, Cacti, Dataminer, Confluence, Monics (Spectrum analyzer), Linkstar / Idirect NMS, Thales Opal Manager, StreamXpert, Wireshark, Tableau, Grafana. Show less