* Conducted interviews with key business users to collect information on business processes and user requirements.* Improved business direction by prioritizing customers and implementing changes based on collected feedback.* Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.* Analyzed open orders, backlog, and sales data to provide sales team with insights.* Creating project plans, timelines… Show more * Conducted interviews with key business users to collect information on business processes and user requirements.* Improved business direction by prioritizing customers and implementing changes based on collected feedback.* Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.* Analyzed open orders, backlog, and sales data to provide sales team with insights.* Creating project plans, timelines, and budgets Show less

* Explained technical information in clear terms to non-technical individuals to promote better understanding.* Configured hardware, devices, and software to set up work stations for employees.* Installed, modified, and repaired software and hardware to resolve technical issues.* Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.