- Scoping, designing, building, deploying and/or integrating software solutions Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing.- Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution.- Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment- Mentors and trains customers to maintain their systems- Customer advocate and leverages insights to drive product decisions- Resolve technical issues and offer proactive technical support- Documentation of solutions to ensure support teams and other consultants can participate in support and onward development- Contributes to the collective learning of the company, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects.- Practices strong configuration management and version control.- Key member of the implementation project and/or support team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise- Drives continuous improvements of the company implementation methodology and service offerings based on customer feedback.- Represents Philips professionally in both customer and internal team situations.

- Managing Philips PACS systems for MOH sites in the eastern region.- Managing relationships with key healthcare informatics and medical imaging customers- First-Line Support for resolving infrastructure, Windows, VMware, and connectivity technical support issues with PACS and RIS systems.

- VOIP Implementations.- Cisco-based network installations.- VOIP presales presentations.

- Managing Active Directory and MS Exchange- Desktop support.- 1st line network support