Amanda Page Email & Phone Number

Indianapolis, Indiana Area

• Collaborate cross-functionally to develop a company-wide training program to include employees in the field as well as in the office environment.
• Design, develop, prepare and maintain training materials, including online classes and interactive training materials for employees across multiple locations.
• Utilize various existing curriculum and training resources to create a comprehensive technical and non-technical program.
• Compile outside resources with focus on impact of training strategies.
• Review and evaluate existing curriculum and course content.
• Provide input into the needed processes to deliver quality training content in multiple field locations.

Indianapolis, Indiana Area

• Delivering customer service to clients in learning data processing through the utilization of ServiceNow and SuccessFactors programs.Managing accurate submission of large scale learning data projects to meet and exceed.
• Administer data processing of learning histories in SuccessFactors. Provided one-on-one customer service to ensure all needs and service tasks were completed meeting contract requirements.
• Utilized ServiceNow in tracking of tasks and managing 99% accuracy and 0% breach on service tasks completions as per service standards contract. Troubleshoot and follow up on outstanding items weekly, working closely.
• Manage course and curricula creation/deactivation as well as administering assignment and changes in learner profiles and requirements.
• Maintaining SucccessFactors learner profiles via information submitted by management to create accurate record of learning history, curriculum changes, and all included learner profile data.
• Attend all required training for keeping abreast of changes to processes and maintaining proficiency in system administration and all job related materials.

Indianapolis, Indiana

Expert understanding of and providing client training on ServiceNow and SuccessFactors requests and processes in tracking of tasks and managing 99% accuracy and 0% breach on service tasks completions as per service standards contract. Troubleshoot and follow up on outstanding items weekly, working closely with management to maintain and surpass service.

Indianapolis, Indiana

Collaborated with Nationwide Hiring Managers regarding on boarding contract workers for 42 locations. Registered over 130 new hires over 9 months into various required HR and compliance programs with increased efficiency and timely on-boarding process utilizing self-identified workflow change improvements.Owned creation and management of contract personnel.

Worked closely with Directors in HR, IT, and Compliance on various special projects as front line employee contact of HRIS implementation. Redeveloped process of new hire on boarding to ensure all new staff requirements were in place timely and available by consulting with HR staff leading to an increase in efficiencies and a smoother implementation of a.

• Consulted with AR and IT personnel on improvements to billing program and technical issues. Corrected processing issues cutting down time for billing department due to software hiccups.
• Reconciled large contract accounts of over $100,000 monthly for 11 months. Increased collection of outstanding debts to bringing 5 contract accounts current and bringing down aging rates.
• Collaborated with Case Managers, Outpatient Directors, and Government agencies for billing accuracy and audits of consumer services in line with Medicaid regulations. Decreased overall fraudulent billing factors to.
• Liaised with State Auditors, Government Finance officials and Director of Access to implement new contract billings and regulations. Successfully met tight billing deadlines of 7 days for recovery of Government.

Indianapolis, Indiana

• Administered improvement changes in Standard Operating Procedures from support staff statewide. Improved collections process leading to increase in collection of outstanding consumer debt, increased efficiency and.
• Managed 15staff calendars by consulting with key staff on working hours and prioritizing responsibilities. Successfully increased turnaround time for appointments as well as time management of staff.
• Implemented additional software functions for scheduling. Trained 50 support staff on utilizing of MedInformatix scheduling software.
• Front line for consumer contact through face-to-face, telephone, and written correspondence.
• Collected payments and ensure account accuracy as well as educating and insurance policies and coverage.
• Managed scheduling and support for 3 departments and over 500 consumers.

Life Skills instruction and case management services for adults with severe mental illness by ensuring clients are able to continue to live independently and maintain appropriate levels of self care. Taught clients skills required to maintain mental health symptoms related to medication management, hygiene, and health and nutrition. Maintained adequate.

Assignment prepration, education leadership, interpretering, student tutoring, classroom organization

Master Of Arts (M.A.), Adult And Community Education, Gpa 3.9/4.0

• In depth study into the teaching and learning concepts of adults o pragmatic, distance education, service learning, corporate training.

Bachelor Of Science (B.S.), Human Services, General, 3.6/4.0

Activities and Societies: Dean's and President's Lists Honors - full 2 year academic career• Applied child development and abnormal.

Associate Of Arts (Aa), American Sign Language (Asl), 3.5/4.0

Activities and Societies: • Camp Willard Volunteers - summer camp for Deaf students, lead by Deaf staff and supported by student.