• Held end-to-end accountability for project success, customer satisfaction, and delivery excellence. Ensured that projects were delivered on time, within budget, and to the highest quality standards.• Worked closely with project teams to determine the necessary activities and resources required for successful project delivery. Collaborated with the Operations team to ensure the availability and allocation of the right resources for each project.• Delivered exceptional customer satisfaction and overall excellence by proactively identifying opportunities and resolving issues in a timely manner. Maintained a deep understanding of the pipeline of demand to ensure appropriate resource allocation.• Assumed responsibility for financial management and reporting, optimizing processes to drive cost efficiency and profitability. Monitored project budgets, identified areas for cost savings, and implemented effective financial controls.• Successfully managed and led complex stakeholders, guiding them towards optimal solutions while effectively communicating resource constraints and prioritization. Ensured that teams adhered to the highest standards of project discipline and accountability.• Continuously improved the technical delivery model and strategy, implementing best practices and leveraging innovative approaches to enhance project outcomes and customer satisfaction.• Proactively initiated and fostered productive relationships with clients, building trust and serving as a trusted advisor. Acted as an escalation point for customer concerns, swiftly identifying appropriate resolutions to achieve client satisfaction.• Monitored and managed the end-to-end delivery of programs and projects sponsored by multiple customer groups, ensuring adherence to scope, time, and budget. Enforced standard methodologies, processes, and tools to drive consistency and efficiency across projects.

Provided oversight for the operational aspects of multiple ongoing projects, demonstrating strong leadership and organizational skills. Effectively managed project budgets, resources, and client expectations to ensure successful project delivery.• Played a key role in safeguarding and promoting the value of project management services provided by IFS. Ensured that projects were executed in alignment with industry best practices and IFS's high standards of quality and excellence.• Actively engaged with partners, evaluating their proposals, and facilitating their engagement with IFS clients. Leveraged strong relationship-building skills to establish and maintain productive partnerships with key stakeholders.• Assumed responsibility for maintaining and enhancing the quality of projects delivered by IFS partners in the Middle East and South Africa region. Monitored project outcomes, identified areas for improvement, and implemented measures to ensure high-quality deliverables.• Conducted thorough reviews of deals, taking charge of schedule management, staffing plans, and cost and budget management during the bidding cycle. Ensured that proposals aligned with client requirements and effectively managed resources to optimize project outcomes.• Reviewed and enforced administrative policies, procedures, and operations to drive efficiency and compliance. Ensured that both internal and externally imposed program requirements were met, promoting a culture of operational excellence.• Prepared a variety of periodic progress reports, key performance indicators (KPIs), and special reports related to programs and activities. Provided insightful analysis and recommendations based on the collected data to drive informed decision-making and continuous improvement.By effectively overseeing project operations, engaging with partners and clients, and upholding high-quality standards, successfully contributed to the overall success of projects.

• Dynamic program manager with a proven track record of successfully managing multiple strategic projects in the region. Demonstrated expertise in overseeing complex initiatives, driving operational excellence, and delivering exceptional results.• Reviewed bids and played a critical role in the bidding cycle by ensuring effective schedule management, staffing plans, and cost and budget management. Developed comprehensive proposals that aligned with client requirements and maximized project success.• Coordinated projects and their interdependencies, fostering effective collaboration and communication between various project teams. Managed project timelines, resources, and deliverables to ensure seamless execution and achievement of project objectives.• Proactively created projects and initiatives that added value to clients, helping them achieve their desired outcomes. Applied deep industry knowledge and strategic thinking to identify opportunities for innovation and improvement throughout the project lifecycle.• Defined the projects' governance and implemented robust controls to ensure project success. Established clear project frameworks, processes, and guidelines to promote consistency, efficiency, and compliance with organizational standards.• Planned the overall projects and closely monitored progress, tracking key milestones and performance indicators. Implemented effective monitoring and reporting mechanisms to keep stakeholders informed and enable timely decision-making.• Demonstrated visible support for the projects and their management teams, fostering a culture of collaboration, accountability, and high performance. Provided guidance, mentorship, and resources to ensure the success of project teams and their initiatives.• Confirmed successful project delivery and led the sign-off process at project closure. Conducted comprehensive project reviews, capturing key learnings and best practices to inform future projects and drive continuous improvement.

• Seasoned project manager with a strong background in leading mega Oracle projects at IBM Egypt-CIC. Successfully overseen the entire program, demonstrating expertise in planning, follow-ups, monitoring, and controlling to ensure project success.• Acted as a key control point by conducting regular meetings with project managers and the delivery manager. Provided guidance, monitored progress, and implemented effective controls to ensure project objectives were met within defined timelines and budgets.• Assumed responsibility for critical aspects of the program, including the Project Management Office (PMO), data security and privacy, and 3P (People, Performance, Processes) compliance. Ensured adherence to industry best practices, regulatory requirements, and IBM's internal policies and standards.• Demonstrated exceptional skills in managing and optimizing resources across projects. Utilized advanced planning and forecasting techniques to effectively allocate resources, balancing workload and skill requirements to maximize project efficiency and delivery.• Proactively interfaced and complied with delivery excellence standards, internal audits, CMMI assessments, and business controls. Implemented robust processes and procedures to drive quality, consistency, and compliance throughout the project lifecycle.• Successfully managed staffing plans and controlled project budgets, ensuring optimal utilization of resources and cost-effective project delivery. Monitored financial performance, identified variances, and implemented corrective measures to stay within budgetary constraints.• Led risk management activities within project teams, identifying potential risks, assessing their impact, and developing mitigation and contingency plans. Proactively addressed risks to minimize their impact on project outcomes and ensure successful delivery.

Led the execution of project activities from kick-off to closure, ensuring successful project delivery and client satisfaction. Applied strong project management skills to effectively plan, execute, and monitor all project phases.• Demonstrated expertise in selecting and evaluating project team members, assembling high-performing teams capable of meeting project objectives. Provided ongoing guidance, support, and performance evaluations to foster a productive and motivated project team.• Maintained control over project scope, time, cost, and quality, implementing robust project management processes and methodologies. Monitored project progress, identified deviations, and implemented appropriate corrective actions to ensure project success.• Interviewed and managed third-party vendors, ensuring their alignment with project objectives and maintaining effective working relationships. Oversaw their performance, resolved any issues or conflicts, and ensured their adherence to project timelines and quality standards.• Managed both onsite and offshore teams, leveraging effective communication and collaboration strategies. Facilitated progress meetings, follow-ups, and steering committee meetings to ensure project milestones were achieved and stakeholders were informed and engaged.• Tracked project budget and expenses, implementing financial controls and analysis to monitor project profitability. Identified areas for cost optimization, conducted variance analysis, and implemented corrective measures to ensure project financial success.• Held responsibility for setting team project objectives and conducting project team evaluations and appraisals. Established clear performance expectations, provided feedback, and supported team members' professional growth and development.

- Planned all the technical activities with the PMO.- Upskilled all the Technical Team Members.- Responsible for the technical team Career Path and Appraisal.- Project Lead who’s responsible for all the communication and coordination with the client on Project Activities.- Estimated the time and resources needed for project phases.- Managing the onsite and the offshore teams.o Wana Telecom (Oracle Incentive Compensation) ,Morocco, 2009Project Lead who is responsible for all the communication and coordination with the client, Estimating the time and resources needed for project phases, attending the steering committee and follow up meetings from Mahindra Satyam Side , Re-scheduling and crashing the schedule as needed, …etco ZAIN Network (Financial, HRMS and Supply Chain), Kenya, 2008o The Cairo Airport Company “CAC” (Financial, Supply Chain), Egypt, 2009o TE DATA (Financial and HRMS applications), Egypt, 2009

 Resolves customer issues with strong emphasis on customer satisfaction, quality team working. Handles all Severity, and escalated, Service Requests (SRs) within guidelines. Contributes to/writes technical articles on pertinent technical topics that technical readers are able to understand. May submit and present papers to user groups. Creating new bugs, following up with development and assisting in bug resolution.

o Luberef ,Saudi Arabia, 2005 Luberef is a Saudi Aramco - ExxonMobil Joint Venture Lubricating Oil Refining Company running oracle applications since 1997. Service Level Agreement in which we were responsible for all technical and functional issues, so I was playing the role of the Project Coordinator. Maintaining the Site support by reporting and discussing all technical and business Issues on the Site portal.o Saudi Bin Laden Group for operations and Maintenance (SBGOM), Saudi Arabia, 2005 Service Level Agreement in which we were responsible for all workflow, approval management and Virtual Private Database.o Al Riyad Bank, Saudi Arabia, 2005 Re-implementation of the CS&T Applicationo Al Rajhi Bank, Outsourced to Oracle KSA, Saudi Arabia, 2006 Play a great role implementation and coordination in this large scale ERP project Integrated 6 feeder systems with Oracle Applications: (MCGL, SIB200, CTF, SARIE, SWIFT, Exchange Rate)

 Giza Systems (Handled many projects as a technical consultant and Team Lead) Telecom Egypt , 2003 VACSERA (Biological Products & Vaccines Holding Company), 2004 AL-AHLY SPORTING CLUB , 2003 AL Fanar Petroleum Company, 2003 PADCO Water Authority, 2003