• Resolved customers' issues related to internet connection problem, company products, and encourage good customer relationships.• Create tickets of complain using CRM.• Collaborated with internal team members to resolve customer concerns.• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

• Answered customer telephone calls promptly to avoid on-hold wait times.• Offered advice and assistance to customers, paying attention to special needs or wants.• Answered constant flow of customer calls with minimal wait times.• Create tickets of complain using CRM.• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

• Met with existing and new customers to offer Insurance product that fits to customer needs.• Developed and implemented sales strategies to increase profits.• Generated new leads through networking with CIMB Niaga Bank.• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.