• Maintaining the daily work volumes.• Provide policy information as per customer and IFA’s requirement.• Customer service to client regarding the pension and policy they hold.• Dealing with the individual policies.• Servicing the pension and life policies with processing the transactions using various applications.• To have proper skill of investigation on life and pension request checklist form.• For to add nominee request also known about alteration.• Team player… Show more • Maintaining the daily work volumes.• Provide policy information as per customer and IFA’s requirement.• Customer service to client regarding the pension and policy they hold.• Dealing with the individual policies.• Servicing the pension and life policies with processing the transactions using various applications.• To have proper skill of investigation on life and pension request checklist form.• For to add nominee request also known about alteration.• Team player and provide the KT and process training to the freshers.• Maintain a good quality, accuracy and Turnaround time as per the Services Level Agreement (SLA).• Handling the customer’s queries regarding pension via email. (Having a good knowledge of email).• Adherence of overall service delivery requirement of that region.• Reporting all issues to line manager whenever required.• Design the easy training module and test case for new joiners and work on continuous improvement of them. Show less

• Maintaining the daily work volumes.• Provide policy information as per customer and IFA’s requirement.• Customer service to client regarding the pension and policy they hold.• Dealing with the individual policies.• Servicing the pension and life policies with processing the transactions using various applications.• To have proper skill of investigation on life and pension request checklist form.• For to add nominee request also known about alteration.• Team player… Show more • Maintaining the daily work volumes.• Provide policy information as per customer and IFA’s requirement.• Customer service to client regarding the pension and policy they hold.• Dealing with the individual policies.• Servicing the pension and life policies with processing the transactions using various applications.• To have proper skill of investigation on life and pension request checklist form.• For to add nominee request also known about alteration.• Team player and provide the KT and process training to the freshers.• Maintain a good quality, accuracy and Turnaround time as per the Services Level Agreement (SLA).• Handling the customer’s queries regarding pension via email. (Having a good knowledge of email).• Adherence of overall service delivery requirement of that region.• Reporting all issues to line manager whenever required.• Design the easy training module and test case for new joiners and work on continuous improvement of them. Show less