• Been a part of PMO team. Creating new project, adding new resources to the projects, creating user ID’s and passwords.• Handling the organizations timesheets, following up with team and solving the issues related to timesheets.• Doing various reports based on the weekly time sheet data.• Handling US Accounting Invoices, Vendor bills, Expenses of clients and contractors.• Ensure confidentiality of all information collected during the process.• Ensuring all the assigned tasks are dealt within timelines.• Handling Client queries and helping them finding proper solutions• Maintained good working relationship within the team as well as organization.

Worked as Process Analyst in a leading US Insurance company & gained experience in US Property & Casualty Insurance from past 3.2 years. Review the policy and resolve high volumes of policies due for renewals, at the end of every month.• Ensuring all the assigned policies are dealt within timelines• Constantly supported the team to clear out huge volumes during backlog situations.• Cross training with multiple LOB and supporting the process flow. • Ensure confidentiality of all information collected during the process.• Resolve Client issues within the scope of existing service level agreements.• Build and maintain effective working relationships across the team and departments, as necessary.• Focusing on generating new KAIZEN ideas and implemented them on the work.• Constantly maintained good rating in Monthly Performance Review.• Constantly maintained good quality and maintained 100% Productivity.• Received the best star of the month awards.• Maintaining Production reports time sheet day to day.• Supporting the new joiners with Trainings, Query handling, Conducting team meeting, Fun activities and sharing Process Related updates across the team.• Been a part of Cultural Committee and participated in several events across the division