Payment Specialist @ Quotient Technology Processed large volumes of financial transactions, ensuring accuracy and adherence to compliance standards.Handled authorization requests and resolved escalated payment issues to ensure smooth transaction processing.Generated and analyzed daily financial reports to identify opportunities for operational improvements and maintain data integrity.Trained and mentored new team members in payment processing and quality control procedures to enhance team performance.Monitored financial transactions for signs of fraud, utilizing data analytics to detect and mitigate potential risks.Collaborated with cross-functional teams to enhance fraud detection strategies and optimize overall transaction workflows.Ensured seamless payment reconciliation and clearing, improving the efficiency of financial operations.Contributed to the development and implementation of process improvements that enhanced overall operational efficiency.

Developed and maintained strong relationships with existing clients, fostering loyalty and repeat business.Attended industry events and seminars to expand professional network and identify new business opportunities.Generated leads through cold calling, effectively increasing sales.Negotiated contracts and closed deals, contributing significantly to company revenue.Provided outstanding customer service, resolving queries and complaints promptly.Used excellent negotiation and sales techniques to obtain the best contract deals and sales prices with customers.Registered data, completed call logs and submitted reports to the manager to relay developments, issues and progress.Maintained detailed records of customer interactions, orders, and feedback in CRM system.Conducted follow-up calls with customers to gauge satisfaction and encourage repeat business.Achieved monthly sales targets consistently by employing persuasive selling techniques. Collaborated with the marketing team to refine sales scripts and approaches based on customer feedback.

Team Co-ordinator for Loan against securities (Mutual fund/LIC) department.Provide information to customers about loans against securities with mutual funds/LIC.Managed complex client cases, resolving issues swiftly to prevent delays in loan processing and approval.Compiled databases of applicants credit histories, financial statements and personal details.Issued approval within authorised limits and escalated large-value applications to senior staff for review.